Help Desk Team Leader

#LI-DNI — Do Not Ingest.

Key Responsibilities

• Lead the day-to-day Help Desk operations and coordinate service requests and incidents.

• Ensure issues are prioritised, escalated and resolved within agreed service levels.

• Support and manage Help Desk team members to maintain high service standards.

• Coordinate with operational teams, contractors and stakeholders across live environments.

• Maintain accurate records, reporting and operational documentation.

• Support continuous improvement and operational efficiency initiatives.

About You

• Experience in Help Desk, facilities coordination or operational support roles.

• Strong leadership, communication and stakeholder management skills.

• Ability to manage competing priorities in fast-paced environments.

• Calm, solutions-focused and customer-oriented approach.

• Experience working within public-facing or operational environments is highly regarded.

Why Join Us

• Supportive and collaborative team culture.

• Opportunity to work in a dynamic operational environment.

• Career growth and development opportunities.