Help Desk Technician

Req ID:520559 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

Take on a new challenge and apply your maintenance expertise in a new cutting-edge field. You’ll work alongside motivated and energetic teammates and will be primarily responsible for providing help desk operational support for our Next Generation Tram (NGT) contract liaising and coordinating both the State Operator and the Alstom Services team at our Maidstone facility and other sites across the network. If you’re ambitious, driven and team-spirited, this is your opportunity to build a career. We operate a 24/7 roster which includes:

• Morning 0600-1400hrs


• Afternoon1400-2200hrs


• Night 2200-0600hrs 

We’ll look to you for the following activities:

• Coordinate and manage vehicle recovery within the Fleet Operations Centre (FOC), including peak period support and on-call technical assistance.


• Collaborate with mobile technical teams for fault diagnosis and recovery, and assist maintenance teams following approved manuals.


• Communicate vehicle status and technical updates to customers, management, and service leads, ensuring transparency and support.


• Deliver and attend training sessions for both internal staff and external stakeholders on diagnostics and equipment maintenance.


• Monitor and assess vehicle condition, ensuring compliance with contractual standards and analyzing performance trends (defects, reliability, availability).


• Generate technical reports and foster a collaborative work environment, while adhering to corporate policies including OH&S and quality standards.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

• Electrical or Mechanical Fitter trade qualification


• 5 years of experience in LRV electrical and mechanical system, rolling stock equipment and maintenance including Fleet Operations.


• Working knowledge of safety management systems and safety risk assessment


• Strong technical ability for fault finding and troubleshooting


• Excellent communication skills with the ability to build relationships, engage and influence at all levels.


• Be a team player and have strong IT skills


• Roster Flexibility

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Receiving generous parental leave – 18 weeks fully paid.


• Having access to a free corporate gym membership.


• Receiving free salary continuity insurance.


• Additional leave days.


• Purchase annual leave and novated leasing schemes.


• Independent and confidential wellbeing support for you and your family.


• Our investment in your development, through award-winning learning.


• A competitive package that recognises your performance and potential.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.

We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email: [email protected].

For internal applicants, please ensure you confirm your eligibility to apply with your Supervisor and relevant Human Resources representative prior to submitting an application.

As part of the application process, you will be required to undergo pre-employment reference and medical checks, including drug and alcohol testing.