Helpdesk Technician

The Role:

We're looking for a motivated and customer-focused Service Helpdesk Technician to join a fast-paced team and play a vital role in supporting the technology that keeps our client's business running.

As the first point of contact for IT support, you'll be responsible for receiving, prioritising, documenting, and resolving technical support requests while delivering outstanding customer service to users.

The role offers strong exposure to a broad range of technologies within an organisation that actively promotes professional growth and internal career progression.

Responsibilities:

• Provide IT and telephony support: Receive, prioritize, document, and resolve end-user help requests, including hands-on troubleshooting at the desktop level.
• Use diagnostic and tracking tools: Apply software and hardware knowledge, diagnostic utilities, and helpdesk systems to identify and resolve issues efficiently.
• Escalate complex issues: Escalate issues beyond the technician's scope promptly to senior team members.
• Maintain and deliver equipment/services: Manage procurement, provisioning, configuration, and maintenance of computer and telephony hardware and services.
• Participate in after-hours support (Once a month): Be available for emergency IT support outside normal business hours, responding promptly to calls and on-site requirements when needed.

Requirements:

• 6-12 months in a similar/relevant position
• Exposure to M365, Active Directory & ITSM platforms
• Proven experience troubleshooting desktops, software, and telephony systems in a professional environment
• Excellent communication skills with a customer-focused mindset
• Motivated to build skills and grow professionally in IT

Benefits:

• Join a growing organisation offering exposure to a broad and evolving technology stack
• Strong focus on internal growth and promotion, reflected in excellent employee retention
• Supportive environment that encourages development and provides a clear career progression path

Apply Today:

Email: [email protected]

Phone: 07 3039 4232

Learn more about our Brisbane recruitment services: https://www.roberthalf.com.au/brisbane

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