Higher Everyday Living Fee Coordinator

Your Role as Higher Everyday Living Fee (HELF) Coordinator

In this role, you’ll be the central point of coordination for the Higher Everyday Living Fee (HELF) program, delivering a seamless, personalised, and high-quality experience for residents. You’ll play a key role in enhancing resident lifestyle offerings while ensuring service excellence across the residential aged care community.

The HELF Coordinator is a key role focused on the delivery of high quality, personalised services for residents who elect the Higher Everyday Living Fee package. As the central point of coordination, this role ensures a smooth, consistent, and customer focused experience across the resident journey, in line with aged care standards and organisational goals.

The HELF Coordinator works closely with hospitality, lifestyle, clinical, and support teams to monitor service delivery, respond to resident needs, and support continuous improvement. This role strengthens engagement with HELF services and helps maintain excellence across the residential aged care community.

You’ll deliver this role by:

• Engaging with residents, families, and prospective customers to explain HELF options and promote program benefits

• Preparing HELF agreements, managing variations, and maintaining accurate, compliant documentation

• Coordinating service delivery across hospitality, lifestyle, clinical, and support teams

• Monitoring service performance, resident satisfaction, and operational data to drive continuous improvement

• Supporting staff with guidance and training to ensure consistent HELF service standards

• Responding to enquiries and feedback in a timely, professional, and customer-focused manner

• Contributing to events, promotions, and community engagement activities that enhance the visibility of HELF services

What We Offer

• Salary packaging benefits to increase your take-home pay

• The chance to make a meaningful difference in the lives of residents

What We’re Looking For

We’re seeking a highly organised and customer-focused professional who brings:

• Experience in aged care, hospitality, customer service, or a similar service-focused environment

• Strong administrative skills, including managing documentation and using systems or CRM platforms

• Excellent communication and relationship-building skills

• Proven ability to coordinate across multiple teams and stakeholders

• A proactive approach to problem-solving and continuous improvement

A Valuable Addition, Yet Not a Must-Have!

• Experience in sales, service promotion, or supporting customers through decision-making processes

Essential Requirements

• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

• Relevant probity checks required by legislation and WMQ Limited policy

• Current Driver’s Licence and willingness to travel for work

Apply Now!

Be part of something meaningful – click Apply today!