Home Portfolio Solutions Leader

• Shape growth, retention and customer lifetime value strategies
• Partner with senior leaders across pricing, marketing and digital
• Combine strategic thinking with hands-on analytics and modelling

About the Role

Join a newly created role within Consumer Insurance, focused on accelerating acquisition, retention and cross sell performance across the Home portfolio. Working closely with pricing, marketing, digital and Motor portfolio teams, you will turn insights into action and help maximise customer lifetime value. This role offers a unique balance of strategic problem solving and hands-on analytics, with the opportunity to influence major business decisions and long-term growth initiatives.

What You’ll Do

• Develop growth, retention and customer lifetime value strategies that improve portfolio performance and create value for customers and the business
• Analyse portfolio data to identify trends, opportunities and performance drivers. Use insights to recommend targeted initiatives and priorities
• Design and deliver customer lifecycle initiatives across moments such as onboarding, renewal and claims to improve retention and cross sell outcomes
• Partner with pricing, marketing, digital, product and Motor portfolio teams to align priorities and deliver coordinated outcomes
• Build business cases, size opportunities and define success measures that support investment decisions and roadmap development
• Monitor initiative performance and lead continuous improvement through testing, measurement and evidence-based decision making

What You’ll Bring

• Experience in insurance, financial services or consulting, with a background in strategy, portfolio management, commercial analysis or transformation
• Strong analytical and quantitative capability, including experience using data to solve complex business challenges and identify growth opportunities
• Knowledge of customer lifetime value, retention strategies, portfolio performance and commercial drivers within a regulated environment
• Experience developing strategic recommendations and translating them into practical actions that deliver measurable outcomes
• Ability to influence and collaborate with senior stakeholders across multiple functions while balancing competing priorities
• Relevant tertiary qualifications in Business, Finance, Commerce, Actuarial Studies or a related discipline. Experience in management consulting or actuarial environments will be highly regarded

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Performance-based bonuses and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: www.suncorpgroup.com.au/careers/benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.