Hospital Concierge & Security

Your Position at St John of God Geelong Hospital

We are seeking a friendly and professional Hospital Concierge and Security to welcome caregivers, patients and visitors, delivering an exceptional hospital experience. You will mainly work at the front of house, attend emergency codes to support clinical staff, and assist engineering teams when required.

Hours: Full time, Monday–Friday 0800–1606 (7.6 hours), with some weekends and public holidays.

The Position

• Meet and greet patients and visitors to the hospital, providing a welcoming friendly first point of contact, ensuring that all people feel welcome.

• Responsible for the security of the caregivers, patients and visitors coming to the hospital.

• Provide assistance to front reception teams in the event of aggressive behaviours expressed by any person, and provide support with deescalating these behaviours Respond to relevant emergency codes Ascertain reason for arrival and provide directions to site services.

• Monitor building access practices, ensuring that patient arrivals and departures occur in a safe manner. Assist patients with their luggage and mobile aids on arrival/departure. Assist patients in and out of vehicles.

You will have previous concierge or customer service experience, with proven ability to manage and de-escalate challenging situations, and a strong passion for delivering exceptional customer service.

To succeed, you will have exceptional interpersonal skills with the ability to communicate effectively at all levels, along with excellent organisational and time management skills and the ability to multi-task.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

The Benefits:

• Salary: $57,990 to $59,720 per annum (pro rata for part time), plus 12% superannuation

• Permanent full-time role

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing 

  • work related expenses

  • self-education and

  • additional superannuation

• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Dynamic multidisciplinary team

For enquiries contact Aaron Preedy | Facilities Manager, on 03 5226 1323  

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.