Hospitality Attendant | Cruise Whitsundays

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo and New Zealand coach tour specialist Grand Pacific Tours.

About The Role

We are seeking a dedicated and enthusiastic Hospitality Attendant with a passion for exceptional service and teamwork to join us on a casual basis. Based in the Port of Airlie Terminal, the Hospitality Attendant plays a vital role in the day-to-day operations of the Cruise Café. Preparing, presenting and maintaining food displays to a high standard.

Key responsibilities include, but are not limited to:

• Delivering exceptional guest experiences and consistent service
• Adherence of operational procedures and Work Health and Safety requirements
• Ensuring that the terminal’s tables, chairs and balcony area always remain clean and tidy

About You

The ideal candidate will create a welcoming atmosphere at the Cruise Café, demonstrating a positive attitude and attention to detail. You will be able to work in a fast-paced environment and possess creative problem-solving skills, along with a high level of adaptability, persistence, and resilience.

To be successful in this role, you will possess:

• Strong interpersonal and communication skills
• A natural ability to collaborate effectively as part of a team
• A commitment to continuous improvement and learning
• High attention to detail and a strong standard of delivery
• A personal dedication to providing excellent customer service
• Advanced technical skills in coffee preparation and a solid understanding of the coffee industry

• SITHFAB021 ─QLD Responsible Service of Alcohol (Mandatory)
• Exceptional barista skills and certifications is highly desirable
• Basic food handling experience

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be reviewed and progressed as they are received, so don't wait, apply now!