Hospitality Manager

Employment Type: Permanent Full Time

Hours: 38 hours / week

Location: Mercy Place Ballarat

Upload with Application: Resume, cover letter, and relevant qualifications

Contact: Nav Sidhu I ns[email protected]

All applications must be submitted online, unless you would like to discuss anything further from what is mentioned in the job description below.

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organization with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join our Residential Aged Care team at Ballarat as a Hospitality Manager, and help our teams deliver even greater outcomes.

About the opportunity:

At Mercy Health, every moment matters. As a Hospitality Manager, you’ll lead high-quality hospitality services that create a warm, home-like environment for residents, families, and staff. Enjoy true work-life balance with no nights or weekends, streamlined operations with set menus and suppliers, and the support of a passionate team committed to making a meaningful difference every day. This role reports to the Service Manager and oversees catering, housekeeping, and laundry services to ensure excellence in every detail.

Key Responsibilities:

• Lead and manage catering, housekeeping, and laundry services to deliver exceptional hospitality.

• Oversee meal preparation and food service, ensuring residents enjoy nutritious, varied meals that meet all health and safety regulations.

• Ensure housekeeping and laundry services are efficient, effective, and compliant with all policies and standards.

• Foster a positive, team-oriented environment that supports staff development and high-quality service.

• Collaborate with suppliers and manage resources efficiently within budget.

• Drive continuous improvement to enhance the resident experience.

What you’ll bring

You’re a strong leader with a passion for people and service excellence.

To thrive in this role, you’ll have:

• Certificate in Commercial Cookery is mandatory

• A hands-on leadership with the ability to lead by example in the kitchen when needed.

• Strong leadership skills with proven experience managing and coaching large teams.

• Experience in preparing and cooking for large groups.

• Skills in menu coordination and tailoring meals to diverse dietary needs.

• Knowledge of OHS, food safety standards, and regulatory compliance.

• Experience managing housekeeping and laundry operations.

• Aged care experience is desirable but not essential - we welcome candidates from hotel and restaurant backgrounds, with all relevant training provided.

You’ll also need to provide (or be willing to obtain):

• National Disability Insurance Scheme (NDIS) Clearance or Proof of application and recent Police check

backgrounds.

ounds.