Hospitality Reservations Coordinator

Join the the Guest Experience Team at Shell House and be our new Reservations Coordinator!

Are you passionate about hospitality and looking for a dynamic part-time role in the heart of Sydney's CBD? Shell House is seeking a dedicated Reservations Coordinator to join our professional and fun team.

The perks:

• Prime Location: Conveniently located in the CBD, close to all forms of public transport.
• Great Team: Be part of a professional yet fun and vibrant team environment.
• Staff Discounts: Enjoy discounts across all The Point Group venues.
• Career Growth: Join a growing company with opportunities to work across multiple venues.

About the role :

• Hours: 15 to 20 hours per week, including Saturday shifts. Room for more hours over Summer. Ability to pick up guest facing Host shifts within the venues.
• Teamwork & Autonomy: Ability to work both as part of a team and independently.
• Guest-Centric: Guest-centric focus and a positive mindset, with the ability to problem-solve and find solutions. You care about our guests!
• Work ethic: You have a strong work ethic and hold yourself to high standards. 
• Sales Skills: Ability to sell and cross-sell our venue and sister venues.
• Professional Presence: Well-spoken and professional, you will be the voice of Shell House, creating a lasting first impression for our guests.

Essential Skills to be considered as an applicant:

• Experience: Minimum of 2 years experience in a Restaurant and Bars Reservations role, preferably at a comparable venue to Shell House. You must have a Hospitality Industry experience.
• Communication: High literacy levels and excellent communication skills.
• Phone Manner: Outstanding warm and friendly phone manner.
• Tech-Savvy: High standards in computer literacy. Proficiency with Google Workspace, SevenRooms, Triple Seat and DropBox.
• Multitasker: Ability to juggle multiple tasks at the same time and remain calm under pressure.

If you are passionate about hospitality and looking for a role that offers growth and excitement, we would love to hear from you.

Apply now to join the Shell House team!