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Guest Services Department Host & Cashier

We pride ourselves on creating innovative hospitality concepts for discerning diners. Our success lies with our PEOPLE; it is through them that we continue to grow and lead the market in quality and service.

Located in the heart of Sydney CBD, 6 HEVD is The Rocks’ latest prestigious steakhouse that is known for its commitment to providing customers with a journey over time through premium dining. Simple and honest food, inspired by seasonality.

Reporting to the Restaurant Manager, you will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. An ideal candidate should be comfortable standing for long periods and managing a very busy shift with a smile on their face.

Duties and responsibilities include, but are not limited to:

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.

The successful applicants will have:

• A minimum of 1 years' experience in guest services within the restaurant, hotel or tourism industry
• Experience in function booking and coordination
• Previous experience in an A La Carte environment an advantage
• Cash handling experience & Financial Reconciliation
• experience in Host Assisting, The Point and Cashiering/ Dealing with guest calls/emails
• Advanced verbal and written communication skills
• SevenRooms experience an advantage
• Guest Recognition
• Current RSA certificate
• Impeccable presentation, hygiene and grooming standards
• Sound written and verbal communication and interpersonal skills essential.
• Attention to detail with the ability to work in a fast paced environment
• Flexible availability over a 7 day rotating roster

We're looking for the right applicant who is passionate about the industry and values being part of a supportive team. Our busy restaurant is conveniently located close to public transport and forms part of a large national group offering continued career growth and development

To apply for this position please click the 'Apply' button below

Full time, Casual and part time positions available