Hotel Manager

Hotel Manager

$160,000 annual salary + bonus

At Accor, we believe that there’s a place for everyone—just as our diverse range of brands offer something special for every guest. That’s why we’re proud to offer outstanding career opportunities, award-winning training, and the chance to grow within one of the most dynamic hospitality companies in the world.

Who we are…

Hotel Chadstone Melbourne MGallery is where elegance meets style and sophistication, offering guests a luxurious five-star retreat just steps away from Chadstone – The Fashion Capital. Blending modern glamour with refined comfort, our hotel provides an unforgettable experience, whether guests are staying for leisure or business. From our bespoke design to our culinary excellence and warm, intuitive service, we create stories that stay. Join our passionate team and become part of a property that sets the standard for luxury hospitality in Melbourne.

As Hotel Manager you will lead the hotel’s operations, with a particular emphasis on luxury guest experience, people leadership, culinary excellence, and revenue generation. This is not just a leadership role—it’s a guardianship of the MGallery brand’s promise to deliver exceptional, story-worthy stays.

With a deep understanding of what defines a luxury experience, you will elevate every touchpoint across the hotel, ensuring our service remains intuitive, warm, and unmistakably personal. You’ll inspire your teams to bring our brand narrative to life every day, creating an exceptional culture and memorable guest moments that embody the MGallery spirit.

Key Responsibilities:

• Lead day-to-day hotel operations in partnership with the General Manager, maintaining the highest brand standards of luxury and service excellence.
• Be a passionate ambassador for the MGallery brand, ensuring every department delivers experiences that are elegant, immersive, and emotionally resonant.
• Develop and empower department leaders to foster a culture of care, creativity, and accountability.
• Oversee all operational departments, refining every detail from arrival to departure to create a seamless, personalised experience.
• Collaborate with our culinary and F&B teams to ensure gastronomic excellence that complements the hotel’s sophisticated identity.
• Drive employee engagement through effective coaching, professional development, succession planning, and team recognition.
• Monitor and optimise operational performance, guest satisfaction, and team productivity through data analysis and proactive problem-solving.
• Partner with Revenue, Sales, and Marketing teams to drive occupancy, ADR, and overall profitability.
• Ensure compliance with all brand, safety, legal, and operational standards, and promote a safe and inclusive workplace.

• Proven experience in an executive leadership role within a luxury hotel environment. A strong background in food & beverage management is preferred.
• A natural and engaging leader with a demonstrated passion for team development and service excellence.
• Exceptional communication and interpersonal skills, with a collaborative and hands-on leadership style.
• A strong understanding of front-of-house, culinary, and operational workflows.
• Commercial acumen with the ability to influence revenue outcomes and manage budgets effectively.
• A proactive mindset with a focus on innovation, guest delight, and continuous improvement.

What’s in it for you...

• Exceptional growth opportunity – join Accor’s Luxury & Lifestyle division and grow your career. Ideal role for an aspiring next General Manager.
• Great perks – from day one, enjoy worldwide hotel and dining discounts, Chadstone shopping centre privileges, complimentary anniversary accommodation, and more.
• Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute.
• Accor Academy – access to world-class training and leadership programs.
• Supportive culture – be part of a motivated, fun, and professional team in a luxury setting.

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you.