Housekeeping Attendant | Alice Springs

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.

There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo and New Zealand coach tour specialist Grand Pacific Tours.

About the role

Journey Beyond, a national business focused on bringing Australia’s most unique experiences to life, is currently seeking a Housekeeping Attendant to join their team on The Ghan, one of Australia’s most luxurious rail journeys. As a Housekeeping Attendant, you will be responsible for ensuring the cleanliness and presentation of guest cabins and communal areas, creating a comfortable and inviting environment for guests to relax in. You will be part of a team dedicated to providing exceptional service and unforgettable experiences for guests traveling on this iconic journey.

Responsibilities

Reporting to the Terminal Manager, some of your tasks will include:

• Clean and maintain the assigned number of cabins and communal areas to the highest standard
• Ensure all guest amenities are fully stocked and replenished
• Prioritize and complete daily tasks on time and efficiently
• Report any maintenance issues or damage to the relevant department
• Demonstrate excellent customer service skills, responding to any guest queries or requests promptly and professionally
• Assist, where required, with set-up semi-weekly dinner functions
• Uphold company policies and procedures in relation to housekeeping and safety
• Contribute to the overall success of The Ghan by actively participating in team meetings and seeking to continuously improve the guest experience.

Requirements

• Previous experience in housekeeping, ideally within a hospitality or travel environment
• Strong attention to detail and ability to follow specific instructions
• Excellent time management skills and ability to prioritize tasks effectively
• Good communication skills and ability to work well within a team
• The physical ability to perform cleaning tasks, including bending, lifting, and standing for extended periods of time
• A positive, can-do attitude and commitment to providing exceptional customer service
• Full and unrestricted driver’s license (H Endorsement preferred but not necessary)

This position will require you to be on your feet for long periods of time and primarily outdoors. To be successful in this position you will have a keen eye for detail and quality of presentation and be able to operate calmly under time pressure. Ability to safely adhere to protocols when engaged in manual handling and operation of equipment.

This is your opportunity to be part of a business with a passionate focus on continuous improvement and high-quality customer service.

Shifts and Hours include, but are not limited to:

March & November

Monday: 1:00pm - 4:30pm

Thursday: 9:00am - 6:00pm

April - October

Monday: 1:00pm - 4:30pm
Thursday: 9:00am – 6:00pm
Sunday: 11:00am – 3:00pm

What We Offer 

• General discounts on Journey Beyond travel and experiences 
• An attractive salary 
• Study Assistance Policy 
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy 
• Private Health discounts 
• Employee Assistance Program 
• Discounts on Journey Beyond merchandise

How to Apply

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!

Apply now. Join us!