HR Generalist

HR Generalist – Canada & U.S. Support

Synapse ITS is looking for an organized and proactive HR Generalist to support our Canadian operations, with additional coordination responsibilities across our US team. This role is based out of our Victoria, BC office and will provide day-to-day support to approximately 30 Canadian employees while assisting with cross-border HR tasks as needed. The ideal candidate is detail-oriented, collaborative, and eager to contribute to a growing organization. You’ll be a key point of contact for Canadian HR matters and a partner to our broader HR team in supporting company-wide initiatives.

• Update and manage Canadian employee records, agreements, and benefits information
• Coordinate with payroll to ensure timely and accurate processing for Canadian employees
• Act as a liaison between Canadian employees and our internal HR/payroll teams
• Support Canadian onboarding and offboarding processes
• Assist with unemployment claim paperwork and other general HR documentation
• Help coordinate training plan rollouts and track role-specific development paths in collaboration with the US HRBP
• Respond to employee questions regarding policies, procedures, and benefits
• Assist with policy documentation, audit preparation, and administrative HR tasks as needed
• Participate in continuous improvement of HR processes and tools
• Managing vendor relationships for services like cleaning, maintenance, and office equipment repairs
• Contribute to special projects as assigned, such as supporting internship programs, employee experience initiatives, or other HR-led efforts
• Support Canadian recruiting efforts by posting open roles, screening applicants, coordinating interviews, and partnering with the HR team to ensure a smooth candidate experience
• Overseeing mail, shipping, and deliveries
• Supporting new hire desk setup and coordinating with IT for equipment needs
• Managing visitor access and acting as the main point of contact for the site
• Coordinate employee engagement activities and events in partnership with the Social Committee, including participation in planning and on-site support for team-building or recognition events

Education: Human Resources, Business Administration, or related field preferred

Qualifications &Skills:

• 2-3 years of HR experience, preferably in a generalist or coordinator capacity
• Experience supporting Canadian employees or familiarity with Canadian employment practices preferred
• Comfortable working across time zones and collaborating with remote teams
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Proficient with Microsoft Office and general HRIS systems (experience with Paylocity a plus)

Physical/Mental Requirements  

This section must be completed to comply with the Americans with Disabilities Act. 

Physical Demands 

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit and operate an office computer/laptop most of the day. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

Work Environment: The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. The noise level in the work environment is usually moderate. 

Travel: Up to 5% travel required