IAM Technical Lead

Job Summary

We are looking for
a hands-on IAM Technical Lead . This role focuses on technical
leadership (non-people management) combined with strong hands-on
operational support across IAM platforms.

The candidate will
be responsible for incident resolution, problem management, and platform
stability and proactive service improvement while acting as a SME on key IAM technologies.

Key
Responsibilities

• Provide technical leadership for IAM platforms (no people
  management responsibility)
  
• Drive solution design validation, troubleshooting support, and
  technical governance
  
• Act as escalation point for complex IAM issues and integrations
  

• Work hands-on on incidents, service requests, and problem
  tickets
  
• Perform deep troubleshooting and root cause analysis (RCA)
  
• Support access provisioning issues, PAM onboarding, and
  integration failures
  
• Ensure SLA adherence and operational stability
  

• Lead and actively participate in priority incident calls
  
• Provide technical ownership during Major Incident Management (MIM)
  
• Support real-time mitigation and post-incident RCA activities
  

• Act as SME for CyberArk PAM and SailPoint IdentityIQ / Identity
  Security Cloud
  

• Identify and implement automation and process improvements
  
• Contribute to runbooks, SOPs, and knowledge management
  
• Support audit, compliance, and remediation activities
  

Required Skills
(Must Have)

• Strong hands-on experience in:
  
• CyberArk PAM (Vault, CPM, PSM, PSMP,
  CCP, Onboarding, Troubleshooting)
  
• SailPoint IIQ / ISC (provisioning,
  aggregation, workflows, integrations)
  
• Experience in:
  
• Production support / BAU IAM environments
  
• Handling priority incidents and MIM calls
  
• ITIL processes (Incident, Problem, Change)
  
• Strong troubleshooting and debugging skills
  

Preferred Skills
(Good to Have)

• Experience with Okta (SSO, MFA, lifecycle management)
  
• Knowledge of Jenkins / CI-CD pipelines / automation frameworks
  
• Exposure to Cloud environments (Azure/AWS) and APIs,
  scripting (PowerShell / REST)
  

Key Competencies

• Strong analytical and problem-solving skills
  
• Ability to work in high-pressure incident environments
  
• Good communication and stakeholder management
  
• High ownership and accountability mindset
  

Role Boundaries

• This is NOT a people management role
  
• Focus is technical leadership + hands-on delivery
  
• Candidate must be comfortable leading from the front during
  incidents