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SALES - ICT - WA South
KEY RESPONSIBILTIES/ACCOUNTABILTIES
Achieve sales targets by promoting products to targeted customers Develop strong, long term relationships with Key Customers in the community and Hospital environment Ensure that a high level of customer satisfaction is achieved and maintained at all times Respond to customer requests in a timely and effective manner Promote the image of Lilly in disease state areas Develop & maintain excellent knowledge of disease area, products, competitors and market developments in the relevant disease state area Develops detailed territory business plans, based on territory analysis, to meet the planned objectives within a geographic area comprising of Hospital and community Develop specific territory action plans for key customers Enter and maintain accurate, professional records of customer interactions within a timely manner Be a strong team player and work collaboratively alongside all Lilly colleagues Able to use Technology effectively in ensuring all duties are carried out effectively Ensure all activities comply with legal and ethical standards and company policies Able to quickly build knowledge of current treatment guidelines, formulary status & institutional protocols that impact standard of care for the desired patient outcomes Identifies & offers multi-channel solutions that are the most meaningful to the customer and align with what the Lilly portfolio can deliver Lead the organisation and running of specific medical education initiatives to address customer needs
REPORTING RELATIONSHIP
This role reports to the Regional Business Manager
ENVIRONMENT & POSITION CHALLENGES
The role requires a high level of expertise of the Hospital and community environments, including the flow of patients. A high-level skill set in account management is critical to ensure resources are maximized with a geographic area. Collaborating with colleagues across teams will be required in building the right networks and adding value to our customers.
KEY COMPETENCIES & SELECTION CRITERIA
Qualifications:
Tertiary qualification in science, pharmacy, nursing or business Prior sales or territory management experience in pharmaceutical or medical industry is required Most Critical Skills & Attributes:
Selling capability (strategic customer focus) Account & Stakeholder Management – An ability to manage key accounts within a geographic area and to enhance relationships, to build and increase collaboration, to develop valued relationships with key influencers and teams Scientific knowledge and application – A demonstrated ability to understand and dissememinate scientific information and related disease states – at a depth required to credibly communicate with a specialist Strong Professional Communication - Strong interpersonal skills and the ability to share relevant and high-quality informatio Business Acumen - To have an understanding of business drivers for both customer and organisation, cuts through the complexity to solve business problems that creates a mutually beneficial outcome Planning and execution - An ability to review data, strategically plan actions that are implemented with the desired outcomes and accountability for these actions. High level organizational skills – The ability to prioritize and deliver on customer requirements and complete all administration tasks within the required timeframes Learning agility - To be able to effectively deal with a wide variety of people and challenging situations and is comfortable with complexity, can examine problems carefully and deliver in first time situations. Emotional Intelligence – To be able to evaluate emotions of self and others in order to understand drivers of behavior and build valued relationships, to remain optimistic and positive even in ambiguity or during a setback. Resilience – The demonstrated ability to be determined to achieve a goal, the ability to persevere during times of trial, ability to adapt to change and move forward after disappointments and setbacks Compliance – the ability to understand operating principles, procedures and practices and to operate within them at all times Prior Knowledge or Experience:
Prior experience and demonstrated skills in a sales or account management role is highly desirable Proven expertise in Insulin knowledge is desirable Demonstrated ability to use technology effectively to meet administrative and compliance requirements Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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