We are in need of a versatile ICT Service Desk Analyst - Multiple Opportunities to join our talented team at Unisys in Canberra ACT.
Growing your career as a Full time ICT Service Desk Analyst - Multiple Opportunities is an exceptional opportunity to develop essential skills.
If you are strong in communication, leadership and have the right attitude for the job, then apply for the position of ICT Service Desk Analyst - Multiple Opportunities at Unisys today!
Job Title: IT Service Desk Analyst
- Must be an Australian Citizen
- Requires Baseline Security Clearance.
You will deliver value by:
- Provide troubleshooting to computer/desktop installation, operation, configuration, customization, and usage of assigned products.
- Respond to and resolve customer requests or incidents providing fast efficient, and customer service.
- Candidates with Customer Service or other domain experience who possess Baseline security clearance and are interested in seeking a career in IT Service Desk are encouraged to apply.
- Provide 1st Level telephone contact support.
- Respond to and resolve customer requests, about software, hardware, and network operations difficulties by providing fast, efficient, and friendly customer service.
- All tickets are to be touched on a “first in first out basis”, calling the customer daily. Escalate tickets as needed if on-site support is required.
You will be successful in this role if you have:
- Must be an Australian Citizen.
- Baseline Security Clearance is required.
- Any Customer service or IT Service Desk experience can apply.
- Prior experience providing Level 1 support for MS Office, MS Exchange, and MS Windows networks.
Benefits of working as a ICT Service Desk Analyst - Multiple Opportunities in Canberra ACT:
● Company offers great benefits
● Room for Advancement
● Leading Industry Pay
No CV Required
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