ICT Support Analyst

A great short-term opportunity to provide your technical expertise to the ICT team Your new company


Local government organisation


Short-term contract - 5-week engagement
Full time 38 hours per week
Start - As soon as possible Your new role


As an IT Support Officer, you'll play a crucial role in maintaining and improving the IT infrastructure and proactively managing the City's software and hardware, licences, mobile, computer and technology assets.

• Responsible for provide Level 1 to Level 3 technical assistance, troubleshooting, and problem-solving for end-user, as well as assisting with the maintenance, configuration, and deployment of hardware and software resources.
• Primary end user support for all end-user computing hardware and application-related user issues.
• Support and enhance organisational technology capacity by proactively maintaining an informed understanding of all active Helpdesk calls.
• Create, maintain and delete user accounts - ensuring that security matrices and relevant protocols are maintained to ensure data integrity at all times.
• Administration, support and assist to maintain the City's audio-visual equipment, fixed and mobile phone systems, multi-function devices and CCTV infrastructure, building security management systems and other technology as required asset register.
• Ensure technology support meet business SLA's and KPI's.
• Compile statistical data and reports relevant to Service Level Agreements and auditing requirements.
• Administration, support and assist to maintain the City's audio-visual equipment, fixed and mobile phone systems, multi-function devices and CCTV infrastructure, building security management systems and other technology as required

What you'll need to succeed


Demonstrated technical competence / experience with:

• Managing Microsoft operating system and desktop applications in an enterprise environment.
• Supporting Apple technology in an enterprise environment.
• Microsoft 365 (Office, Teams, Exchange).
• Microsoft Active Directory.
• IP Telephony.
• Mobile Device Management (Microsoft SCCM and Intune).
• Managing multi-function devices/printers.
• Generation of ICT ServiceDesk and security related services report. What you'll get in return
  
  
  
  • Short-term contract
    
    
  • Opportunity to work in the local government
    
    
  • Great team and culture
  What you need to do now
  
  
  If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.
  
  
  If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.