ICT Support Officer - Dynamic Team

About the business
Arethusa College is an independent, co-educational school catering for students requiring an alternative to mainstream schooling. We are accredited as a Special Assistance School with campuses located across South-East Queensland
We believe in Doing School Differently, providing an alternate approach to education, and serving students who have been let down by an education system that was not able to flex and adapt to meet their unique needs and circumstances. 

At Arethusa College we Believe, Expect and Celebrate as we see our students move towards achieving their full potential. We Believe in our students; we don’t define them by their past experience but rather their future potential and possibilities. We Expect great things of our students; as a result we raise the bar, we invest and journey with them and we Celebrate our students; because they are absolutely worthy of being celebrated, as they step out of their comfort zones and towards the goals they set for themselves.  

The Role
An opportunity is available for an immediate start for an ICT (Information and Communication Technology) Support Officer based at the Business Hub (Admin Head Office), Deception Bay. 

As the ICT Support Officer at Arethusa College, you will be the first point of contact for technical support within the organisation. You will assist staff with troubleshooting hardware and software issues, setting up new equipment, and ensuring the smooth operation of our ICT systems. This role is perfect for someone who is passionate about technology and enjoys helping others solve their technical problems.
  
Areas of responsibility

• Provide first-level technical support to staff via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Set up and configure new computer hardware and peripheral devices.
• Maintain and update inventory of all ICT equipment.
• Assist in the implementation of new software and hardware solutions.
• Document technical issues and solutions in the company’s knowledge base.
• Ensure all ICT support requests are logged and tracked in the helpdesk system.
• Provide basic training to staff on ICT systems and best practices as required.

  Qualifications, social and interpersonal skills:

• An ICT certification, diploma or degree in Information Technology, Computer Science, or a related field is an advantage.
• Basic understanding of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies and processes.
• Customer-focused attitude with a commitment to providing high-quality support.
• A Blue Card (Paid Working with Children Card) or could obtain one.

  The ideal candidate will have:

• A current Driver's Licence.
• A Blue Card (Paid Working with Children Card) or the ability to obtain one prior to commencement of employment
• Advanced skills in Microsoft Office Suite.

  
If you are excited about the opportunity to kickstart your career in ICT support and meet the qualifications listed above, we encourage you to apply! Please include a cover letter and detailed resume with your application.