Level 3 | L3 | Level 3 SupportThe role will sit within ICT Operations and provide Level 3 support, while playing a key role in the delivery of several high-priority initiatives:
Upgrade or replacement of the SCOM monitoring platform
Upgrade of the on-premises Exchange 2016 server (hybrid deployment)
Decommissioning of legacy Domain Controllers
Migration of distribution groups from on-prem Active Directory to Azure AD
Support the upgrade of the Veeam backup platform
Candidate Profile: We are looking for a proactive, delivery-focused infrastructure specialist with strong Microsoft ecosystem experience, who can operate autonomously in a fast-paced environment. Essential experience:
Strong hands-on experience across Microsoft technologies including Windows Server, Active Directory, Group Policy, and Microsoft 365/Azure AD
Demonstrated experience with Exchange (hybrid), VMware, SCCM/Intune, SCOM and Veeam
Proven track record delivering infrastructure upgrades, migrations and decommissioning activities
Experience providing Level 3 support and resolving complex technical issues
Key capabilities:
Ability to manage multiple concurrent priorities and projects
Strong troubleshooting and problem-solving skills
Confident working independently with minimal ramp-up
Strong communication skills, with the ability to engage across technical and non-technical stakeholders
Ideal candidate:
Has delivered similar infrastructure uplift programs end-to-end
Comfortable in hybrid (on-prem + cloud) environments
Brings a pragmatic, solutions-focused approach and can quickly add value
Previous exp in a gov environment would be great and legal environment would be a bonus but not a necessity.
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