Impairment Benefit Specialist

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

We are seeking an Impairment Benefits Specialist (IBS) to join our team on a secondment/contract basis until July 2026. As an IBS, you will be a point of expertise within Gallagher Bassett's Workers Compensation team relating to Impairment Benefits and Permanent Impairment claims.

In this highly technical role, you will manage the end-to-end impairment determination process for injured workers in accordance with legislative requirements. Your acute attention to detail, and sound decision making within Workers Compensation legislative frameworks will be key attributes contributing to your success in this position.

How you'll make an impact

Your responsibilities will include:

• Managing a portfolio of impairment benefit claims which include reviewing clinical information, arranging impairment assessments with relevant documentation, issuing the decision in line with legislative timeframes, and processing any lump sum entitlements
• Attending conciliation conferences
• Attending internal and external training courses to update technical knowledge and personal development

About you

We're looking for a claims expert who possesses:

• Experience within Worker's Compensation Industry, specifically within an Impairment Benefits or claims management related role. Completion of AMA4 training is preferred.
• Attention to detail and critical thinking skills
• Industry specific qualifications: VWA and TAC Industry Training Programs are desirable
• Excellent customer service skills, communication and interpersonal skills

To apply:

If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job .

To be considered for this opportunity you must have right to live and work in Australia when applying.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.