Inbound Customer Service Associate - Urgent

Join us as an Inbound Call Centre Associate, and you'll work with Australia's largest telecom player and be part of a fun & caring team.

Who are we?

We are Tech Mahindra, a multi-national Technology company that provides digital solutions, consulting, and business process services in over 50 countries. TechM has a large workforce in Australia and a strong presence in the global markets, offering innovative solutions & services to clients across industries. Check out our webpage at www.techmahindra.com.

What’s in it for YOU?

• Flexible working arrangement from home and office
• Competitive salary + Super + Penalty rates
• An attractive rewards and incentive program  
• Internal career progression opportunities across several industries & technologies
• Discounted private health insurance
• Modern office with facilities in the heart of Melbourne CBD
• Diverse, supportive & inclusive workforce

What will your typical day look like?

As a Customer Support Associate, you will be assisting customers over the phone with faults and account queries. But don't worry, our well-resourced environment will provide you with the tools & opportunities you need to develop customer-focused skills, enhance your knowledge of Australia’s telecom industry, and upskill in industry-standard software platforms.

Timelines:
Training: 3-4 Weeks (9 am- 5:30 pm, Mon-Fri)
Nesting: 3-4 Weeks (7 am - 7 pm, any 8 hrs., Mon -Fri)
Post this up to 3-4 Months: Work from office (7 am - 7 pm, any 8 hrs., Mon -Fri)
Thereafter: Work from home / Hybrid Schedule (Rotating Roster): Timing: 7 am - 11 pm, Monday to Sunday

If you are someone with - 

• Excellent communication skills
• A passion for helping people
• A great attitude and a willingness to learn
• A desire to work in a fun and supportive environment
• A knack for problem-solving and thinking on your feet
• An Australian/ NZ Citizenship or Permanent Residency or a Temporary Resident visa with at least 1-year full work validity and unrestricted working rights

Immediately Apply to be a part of this wonderful family.

What are you waiting for? Send in your resume to Vijeta at [email protected] to have a confidential discussion.

Tech Mahindra | Connected World, Connected Experiences

TechM represents the connected world, offering innovation & human-centric technology experiences to our customers, stakeholders & communities.