Inbound Sales and Customer Service Consultants x 20

• Start date: 19th August 2024
• Onsite Training provided at our North Sydney Office for first 6 weeks
• Once trained and competent in role, work from home 4 days per week
• You will be rostered when our contact centre is open for 7.6 hours per day, shifts will vary. 
• Our Contact Centre is open between 8am - 8pm Monday to Friday and between 8am - 5pm on Saturday 
• You'll be offered a Saturday shift once per month, if you work this shift, you'll receive a substitute day off the following week.

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together".

We have recently moved into our new, state-of-the-art facilities in North Sydney! This upgrade represents a major step forward in our commitment to providing innovative workspaces that support hybrid and remote work. Join our team and be a part of shaping the future of our organisation in our modern new home.

About the Role

Our Inbound Sales and Service Consultants are responsible for answering inbound service and sales calls from a variety of customers and providing them with prompt, efficient, professional service regarding their insurance needs. 

Key responsibilities (however, not limited to the below): 

• Providing accurate information efficiently and in relation to home and motor general insurance products
• Establishing new policies within agreed delegated levels of authority 
• Updating and providing accurate information on existing policies
• Retention of existing policies for Customers looking to cancel
• Achieve set business key performance indicators (KPI’s) 
• Maintain accurate customer and policy records on General Insurance systems via quality data processing
• Objection handling and problem-solving Customer concerns and queries

Your knowledge & experience

• Previous experience in any retail, hospitality or contact centre customer service position
• Strong focus on delivery of superior customer service
• Proven capability to interact over the telephone in a clear and professional manner
• Intermediate computer skills required

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

• Professional and technical development opportunities
• Flexible work from home options once competent in role
• Paid parental and partner leave
• Additional leave options, including 5 well-being days each year
• Generous employee insurance discounts
• Novated lease options
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone. 

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.  

Even if you don’t meet all our selection criteria, we encourage you to apply.

Please note that a full background check will be completed on the successful applicant.

Please Note: We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.