Information Technology Infrastructure Lead - Positive Work Culture

Are you an experienced IT Infrastructure Engineer, focused on delivering stand out results? Do you enjoy achieving excellence in a dynamic environment?

If so, you’ll fit right in at Mayne Pharma.

You’ll help us achieve our mission of delivering better, safer and more accessible pharmaceutical products. 

At Mayne Pharma, the results speak for themselves 

Mayne Pharma has a 40-year track record and has set about delivering the highest quality products and strictest quality control protocols for the pharmaceutical industry. This extends to a robust portfolio of branded and generic drugs spanning dermatology, women’s health, men’s health and more.    

We’re always searching for ways to improve. That’s why we develop new technologies, delivery systems and products to better serve our customers. To make this possible, Mayne Pharma employs over 500 staff globally.

Culture comes first 

We put people first at Mayne Pharma. 

And the reason is simple: we know that cultivating a strong culture means we can deliver on our promise ­– to offer better, safer and more accessible medicines.

To make hard work rewarding, you will enjoy a competitive salary, development opportunities and many health, wealth and lifestyle benefits. 

Did we mention our values? 

Accountability, agility, creativity, empowerment, integrity and passion. That’s what we stand for. So if these resonate with you, you’ve found the perfect match. 

Here’s where you come in

As an experienced IT Infrastructure Engineer, you’ll join a fast-paced environment that pushes you to achieve your best as you partner the business to deliver its products and improve its processes. 

You will be responsible for managing all aspects and components of IT infrastructure to include advanced server, network, storage, wireless, telecommunications, VMware or equivalent virtualization, backup and disaster recovery.

But you won’t do it alone. You’ll be supported every step of the way as part of a high achieving team.

Key responsibilities of the role include:

Infrastructure Deployment

• Deployment / installing, configuring, testing and maintaining operating systems, application software and system management tools.
• Planning, identifying, controlling configuration items (CIs) and their interrelationships.
• Administration of asset registers.
• Applying the processes, systems and functions required to make new and changed services and features available for use. 
• Maintain IT infrastructure, ensuring technology software and hardware is current and fit for purpose.
• Agree and maintain IT infrastructure service level agreements with external IT providers, renewing and updating these agreements if necessary, on a periodic basis. 

Infrastructure Operations & Support

• Administration of local Windows Server / Linux / Unix systems (storage, back-up)
• Providing technical support to end-users and troubleshooting system issues.
• Developing and maintaining system documentation, including SOPs, user manuals, and training materials
• Respond to technical incidents and minimise the negative impact and restore service as quickly as possible, while ensuring that all stakeholders are informed of progress towards restoration
• Investigate and resolve problems that have occurred or issues that could occur and document findings, workarounds and fixes
• Implementation of changes to infrastructure according to defined procedures to document risks, implementation and back-out plans
• Monitors, measures and reports on all installed systems infrastructure load, performance and security events
• Collaborating with cross-functional teams to ensure system compliance with regulatory requirements through participating in system validation activities, including IQ, OQ, and PQ testing

System Availability & Security

• Maintaining system security and data integrity. Maintain security, backup, and redundancy strategies. Ensuring the highest levels of systems and infrastructure availability
• Ensuring the cyber security of computerized systems through the implementation of appropriate security measures.

Continuous Improvement

• Identifying and implementing process improvements to enhance system performance and reliability through creating and updating tools for automation e.g. development of scripts to increase system efficiency and lower the human intervention time on any tasks
• Liaise with vendors to acquire new services, negotiate on existing services, design future technology roadmaps through adoption of new technologies
• Liaise with vendors and other IT personnel for problem resolution
• Meets regularly with the IT team and vendors when applicable.
• Understand and keep up with current technology as it pertains to the Life Sciences industry. 
• Identify, recommend and assist with IT upgrades, enhancements or improvements.
• Ability to project manage and communicate or escalate concerns and issues within the IT group in a timely manner.
• Accountable for hardware and respective utilities/tools.

We select applicants based on capability and aptitude. But we also emphasise cultural fit. 

Therefore, you’ll need to have a positive mindset and be prepared to take ownership of your performance. 

You will also demonstrate the following:

• 5+ years’ experience in similar role.
• Experience in a Manufacturing and/or regulated environment.
• Customer Service focused.
• Experience in installing, configuring, and troubleshooting Windows/UNIX/Linux based systems, administering Microsoft Exchange, Active Directory and Microsoft 365 suite, VSphere and HyperV virtualized environments, network design, configuration and maintenance.
• Exhibit a positive, constructive and decisive demeanor.
• Demonstrate ownership to provide problem resolutions.
• Ability to perform numerous tasks simultaneously and effectively while meeting deadlines.
• Ability to work independently and maintain confidentiality.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (desired).
• Experience in the Pharmaceutical Industry (desired).
• Experience in hardening of IT infrastructure environment and remediating Cyber Security risks (desired).
• Experience in working with Process Control & Automation technologies e.g. DeltaV, PLC integration, etc (desired).

Ready to become part of the Mayne Pharma story? 

Join the Mayne Pharma team today and help us deliver better, safer and more accessible pharmaceutical products.  

To apply, please forward your application, including a cover letter and resume.

*We are offering a permanent role.

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At Mayne Pharma we value work-life balance and support our people in maintaining a strong sense of personal wellbeing and purpose. That’s why we are committed to providing opportunities for our people to grow and develop both personally and professionally and have a strong culture of promoting and developing talent from within.