Inside Sales & Support Lead

About us  

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.  

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. 

We are looking for an Inside Sales Team Leader to work closely with our BDM’s and Existing Business Team and will be the go-to customer support expert for the products and solutions blue APACHE sell.  

This role can be based in our Melbourne or Sydney CBD office.  

Role 

• Provide outstanding customer service and sales support to our customers and sales team  

• Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables  

• Managed deal registrations within your team, work with distributors and vendors on special pricing requests 

• Demonstrate and maintain pipeline to support quarterly sales target  

• Confidently articulate deals in pipeline against the competitive landscape. 

• Lead and mentor sales support team, provide coaching, and foster a positive team culture. 

• Drive process improvements and implement tools for sales and support efficiency. 

• Deliver training and coaching to upskill team in sales processes and tools. 

• Oversee quotes, order processing, and CRM management. 

• Act as primary contact for sales teams and collaborate with other departments. 

• Ensure sales and support documentation and processes meet company and legal  

• Provide guidance and support to achieve team goals, including service levels, incremental selling and Customer Satisfaction goals are achieved  

• Verifying the needs of the customer, use product knowledge to make recommendations to customers. 

• Negotiate with vendors and distributors to attain special pricing requests 

• Have a thorough understanding of, and leverage, vendor incentives and rebates programs within your specialisation. 

• Work with Sales Admin Officers to generate quotes  

• Post-sale, liaising with Purchasing team for any queries around procurement and provisioning of orders placed.

2-3 years’ previous experience in quoting and or customer experience in Technology or related industry  

Previous experience within Inside Sales is essential 

Ability to thrive in an environment where you are continually learning 

Strong background within an IT distributor and/or MSP environment 

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator. 

• We offer options for you to interview virtually. 

• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment. 

• Regular social events and an awesome culture – work with a team of experts in their field 

• Health Insurance discount with Medibank 

• Discounts on 1000’s of products 

• Employee Assistance Program 

• Ongoing training and development including paid certifications. 

• Quality hardware and laptop provided. 

• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it! 

*** Please note, all offers of employment at blueAPACHE are subject to a National Police Check.