Inside Sales Representative

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

You will engage with new users of ShipStation, understanding their business and their objectives and managing the onboarding, success and satisfaction of our clients that rely on ShipStation to power their core business processes. Our Inside Sales Representatives are the client's first point of contact during their trial period and are responsible for the successful training, onboarding and adoption of our new users in the ShipStation community, driving best practices, product adoption and revenue for ShipStation.

Successful candidates will be expert change managers, proactive trainers, who work tirelessly to ensure the satisfaction of the client. We want you to communicate regularly and proactively with internal stakeholders for the benefit of our users. If you are passionate about delighting, growing and retaining customers and want to be part of a rapidly expanding SaaS software start-up that is loved by its customers, we’d love to talk to you.

This role is hybrid-based in Sydney, Australia (3 days in the office). 

Sales Perks:

• 🌴 Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)


• 🌐 Fun Annual Global Revenue Kick-Off Week at HQ in Austin, TX 


• 🏖️ Unlimited Annual Leave 


• 🍕 Free once-a-week lunches 


• 🍻Beer Fridays - have some beers on us


• 🎉Quarterly team events 


• 🏡Hybrid Working Options

About the team

The Inside Sales team is a growing team of Inside Sales representatives that help ecommerce sellers fulfill their products to their buyers using the most efficient and economical path. Inside Sales Representatives conducts demos and manages opportunities in their pipelines. We are looking for driven folks with inside sales experience or someone looking to grow in their sales career to join our growing Inside Sales team. The Inside Sales Representative position reports to our Senior Director of Sales. 

What will you be doing?

• Achieve sales goals to increase ShipStation users, usage, shipment volume and revenue


• Proactively engage with inbound trial ShipStation users to identify value for their business and seamless migration to the ShipStation platform


• Provide rapid response to client inquiries and requests


• Achieve skills on the ShipStation platform in order to represent ShipStation at industry events and on-site account visits as needed.


• Be an evangelist for ShipStation

What are we looking for?

• Superb communication skills - Written and verbal


• Be tech savvy - Used multiple applications and comfortable demoing tech products


• Strong relationship-building skills


• The ability to self-manage time and responsibilities


• 1 year of SaaS software or equivalent sales experience, one or more years as an Inside Sales Representative

What will make you stand out?

• Industry experience in e-commerce, transportation and/or logistics preferred

The Tech

• Working knowledge of G-suite


• Experience with Salesforce

What do we offer?

• 🏠 We are a hybrid company. All team members at Auctane in Sydney come into the office 3 days a week, with Wednesday & Tuesday being mandatory (because Lunch is on us every Wednesday)


• ⭐️We conduct annual merit reviews to recognise and reward your hard work and achievements.


• 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.


• 🏢 Attractive office space in the heart of Surry Hills, Sydney (free drinks, snacks…).


• 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 


• 🔗 Employee Referral Program! We reward employees helping us find top talent!


• 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.


• 🏖️ Unlimited Annual Leave

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time


• Utilize wrist and hands for a prolonged period of time


• Walk short distances


• Stand for short periods


• Speaking and conversing with others


• Lift up to 10 kg without assistance up to chest height