Intake and Assessment Worker (Internal)

Please note we are accepting INTERNAL APPLICANTS ONLY.

Department: Intake and Assessment 

Location: Runcorn QLD

Employment Type: Permanent Full-Time (76h 00m per fortnight) part-time applicants will be considered

Award: Social, Community, Home Care and Disability Services Award

Classification Level: 4 ($46.70 to $50.25 per hour)  

POSITION SUMMARY

At Kyabra, our service teams use a strengths-based approach while working alongside people in our community to support them as they navigate the circumstances and systems that significantly impact their lives while helping them identify and achieve their personal goals.

The Intake and Assessment team is responsible for providing an initial point of contact for community members who present to the organisation for assistance. The team operates on an integrated model that supports community members seeking assistance across any of the following areas: 

• Housing Support Services


• Foster and Kinship Care Support Services 


• Disability Support Services (as a registered NDIS Provider for Support Coordination and Specialty Disability Accommodation) 


• Financial Resilience (Living on a Low Income) 


• Family, Children and Parenting Group Services 

In conjunction with the Manager, Coordinator and other team members, this position will:

• Provide information and appropriate referral pathways (either internally or externally) to community members who contact, or present to, the organisation for support.


• Conduct initial needs identification and assessment for eligible community members, including the provision of support, assistance, advocacy and short-term intervention work where appropriate.

This position will primarily undertake phone-based intake and assessment functions, however, some centre-based and outreach work may be required.

Hours of Work

Applicants with the capacity to work full-time hours (76h 00m per fortnight) are preferred, however, applicants with part-time availability will be considered. Part-time applicants must be available to work a minimum of 60h 48m per fortnight.

KEY SELECTION CRITERIA

Qualifications & Training

• Tertiary qualification (bachelor's degree or higher) in Human Services, Social Work, and/or another relevant field.
  

Skills, Knowledge & Experience

• Demonstrated experience working in the community service sector in one or more of the following areas: intake and assessment, case management, disability support, housing support services, child protection etc.
  


• Demonstrated understanding of the Residential Tenancies and Rooming Accommodation Act (2008), Child Protection Act (1999), Disability Services and Inclusion Act (2023) and other relevant human services legislation. 


• Understanding of, and commitment to, the principles of social justice, as well as a demonstrated capacity to work in ways that focus on people’s strengths.


• Strong communication, interpersonal and organisational skills, including an ability to work autonomously or as part of a team, and adapt to various circumstances as necessary to support the organisation and/or community members.

History Checks & Clearances

The successful applicant will be required to hold a positive/satisfactory result for the following:

• Blue Card (Working with Children Check, Queensland)


• NDIS Worker Screening


• LCS2 (Personal and Criminal History Check) 


• Driver’s license (Queensland)

Desirable

• Demonstrated understanding of the issues/barriers facing people who are homeless or at risk of homelessness, living with a disability, navigating child protection systems (foster and kinship care) and/or experiencing other socioeconomic issues, including ways to resolve or improve these issues.


• Knowledge of client management systems and the ability to rapidly learn new ones such as SRS, QHIP and/or other systems/databases.


• Existing community connections and referral networks, or the ability to rapidly acquire them. 

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to building hope in individual, family and community lives using a strengths-based approach. Established in 1976 as a Sunnybank Family Support, Kyabra has continued to provide support and training to thousands of individuals, families and community groups in Southeast Queensland. To learn more, visit our website.  

Kyabra is an inclusive workplace and equal opportunity employer where human rights are respected. At Kyabra, you will be given the opportunity to join a progressive organisation and be part of a cohesive, dynamic team that pursues best practice within a socially just, strengths-based framework which supports individual and family life/wellbeing. People of diverse cultural backgrounds, abilities, genders and sexual orientations are welcomed and supported.

Why work for Kyabra?

At Kyabra, employees can access:

• Salary packaging benefits (up to $15,900 per annum) that increase your take-home pay,


• Four (4) weeks of annual leave with the ability to purchase more,


• Three (3) days of gifted leave between Christmas and the New Year period,


• An Employee Assistance Program (EAP) with flexible support options,


• Flexible working hours and work-from-home arrangements, and


• A range of practice and professional development opportunities.

Access to the above may be dependent upon employment type and/or the successful completion of a probationary period.

HOW TO APPLY

If this sounds like a role for you, click ‘Apply’ to submit your application.

All applications MUST include:

• A cover letter outlining why you are interested in this role,


• A current resume/CV, and 


• Responses to the selection criteria questions (as shown in BambooHR). 

Applicants that do not follow the above instructions will not be considered. Only shortlisted candidates will be contacted.

A full position description can be accessed here: https://kyabra.org/wp-content/uploads/2025/12/PD_Intake-and-Assessment-Worker.pdf

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) 3373 9499 or [email protected]. 

Note: we are accepting INTERNAL APPLICANTS ONLY and will be conducting rolling interviews for this position whereby suitable candidates will be interviewed as their applications are received.

Applications close COB (4:30 pm) Monday 9 November 2026.