Intake Practitioner/Case Worker

Intake Practitioner/Case Worker | Homelessness | Auchenflower

• Employment Type: Permanent Part-Time (32 hours per fortnight)

• Location: Auchenflower

• Remuneration: $44.58 per hour + Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare

At UnitingCare, we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Our FaDS (Family and Disability Services) team works passionately across Queensland to make a meaningful difference in people’s lives.

As an Intake Practitioner/Case Worker, you'll be encouraged to grow, develop, and feel empowered to make everyday easier for the people we care so passionately about.

Let's make a meaningful difference, together!

Your part in our UnitingCare team

We are seeking an Intake Practitioner/Case Worker to join our Auchenflower Supported Accommodation Service, providing intake, assessment and case work support to individuals and families experiencing homelessness or housing insecurity.

In this role, you will:

• Greet and assist residents, guests and service providers in a professional, trauma-informed manner.

• Maintain accurate and timely documentation of client interactions, incidents and staff handover requests.

• Manage and respond to referrals and enquiries received via phone, email and external stakeholders.

• Assist with monthly and quarterly reporting of brokerage expenditure in accordance with relevant guidelines.

• Undertake the screening, triage and risk assessment process for families seeking a housing and homelessness response, with Service Leader oversight as required.

• Demonstrate strong empathy, advocacy, de-escalation and conflict resolution skills.

• Work within UnitingCare policies and procedures and comply with Workplace Health and Safety requirements and other relevant legislation, including supporting injured workers and participating in return-to-work plans.

• Participate in regular supervision, team meetings, performance planning and professional development.

• Positively represent UnitingCare when engaging with all stakeholders, including government and non-government agencies.

What makes a difference for us?

• Minimum Certificate IV in Human Services or a related field highly desirable

• Current Drivers Licence and Blue Card

• Demonstrated competence in oral and written communication including proficiency in Information Technology systems (including Microsoft Office- Word, Excel and Outlook)

• Demonstrated experience in the community services sector

• Ability to engage with people in crisis who present with a range of complex needs

• Ability to engage with a diverse range of people and display culturally competent practice

• Ability to work collaboratively as part of a team as well as responsibly within an autonomous setting

• Commitment to learning and professional development including participation in regular supervision practices

• Commitment to working within the beliefs, mission and values of UnitingCare Community and adhering to policies and organisational requirements and processes

What makes a difference for you?

• Flexible work arrangements to support work-life balance 

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained  

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

• Career development opportunities to challenge yourself, grow and make a meaningful difference   

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

We’d love you to be part of our UnitingCare family  

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.  

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe and nurturing services for children  

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.    

Safe workplace   

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.   

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.