Internal Dispute Resolution Consultant

Job Description

The Opportunity

Bring your technical claims expertise to a role where you'll manage and resolve complex complaints requiring policy interpretation and sound claims judgment. Acting as a key link between clients and the business, you'll identify root causes, recommend solutions, and ensure fair, timely outcomes in line with regulatory and client requirements.

You'll be supported by an experienced leader and collaborative team, with flexibility to be based in Sydney, Brisbane or work remotely.

Please note that the internal position title is Internal Dispute Resolution Specialist.

About You

You're a proactive problem-solver with strong communication skills and a passion for delivering fair outcomes. You bring empathy, resilience, and sound judgement, and thrive in fast-paced environments where no two cases are the same.

Key Requirements

• Strong experience in insurance claims review, assessment, or complaints handling
• Strong technical knowledge and ability to interpret insurance policies
• Experience managing disputes and complex complaints
• Excellent written and verbal communication (plain English)
• Strong analytical, organisational, and decision-making skills
• Ability to manage multiple cases and work both autonomously and in a team
• Resilient, empathetic, and confident handling challenging conversations

Key Responsibilities

• Manage a portfolio of property claims complaints
• Review claims, policies, and supporting documents to determine coverage
• Provide recommendations to adjusters on claim progression and resolution
• Support policyholders throughout the complaints process
• Act as an escalation point for complex or contentious cases
• Identify trends and risks using data insights
• Ensure compliance with client service standards and regulatory requirements

Additional Information

• Applicants must have Australian or New Zealand working rights
• Successful candidates must complete a national police check

Apply Now

Submit your resume and a short cover letter outlining your suitability for the role.