Internal Loss Adjuster - Sydney or Melbourne

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles. 

We currently have an exciting opportunity for an Internal Loss Adjuster to join our Australia Operations Claims Department, based in the Melbourne or Sydney office. 

The role will involve the investigation, negotiation and settlement of Property Damage and Business Interruption claims for our industrial, commercial and real estate clients. Whilst mostly office based, there will be opportunities to conduct site visits as required. There will be opportunities for the right candidate to progress into an External Loss Adjuster position in the future. 

With responsibility for developing and maintaining long lasting relationships with our policyholders and brokers, the successful applicant will need to demonstrate a high level of personal credibility through outstanding interpersonal skills and an aptitude for negotiation.

The successful applicant will be joining a team of highly motivated and technically skilled Loss Adjusters, handling claims across Australia and New Zealand. We offer a supportive team environment, with a high level of emphasis placed on training and mentoring. The successful applicant will complete FM Global’s industry leading comprehensive claims training programme, which involves residential courses delivered in Boston, Massachusetts. 

Key Responsibilities

• Responding to first notice of loss, including advising clients on mitigation, including restoration and salvage
• Loss measurement and application of policy coverage
• Subrogation identification and handling
• Manage consultants, which may include engineers, lawyers and forensic accountants
• Negotiate with the Insured to reconcile differences on loss measurement/coverage
• Build and maintain strong relationships with the Insured and broker in order to reach an equitable and favourable settlement as soon as possible. 
• Communicate with internal and external stakeholders.

Education, Experience & Skills

• 2+ years claims experience preferred
• Strong interpersonal skills including negotiating and consulting 
• Ability to make quick and sound recommendations
• Excellent written and communication skills; planning, organisational and time management skills
• Bachelor’s degree or equivalent professional qualifications preferred, but not essential
• Ability to work on your own initiative to deadlines
• Positive, confident and resilient attitude to challenges

What is on offer:

• Career development and training opportunities
• Supportive and collaborative team environment
• Tuition reimbursement,
• Rich health and well-being programs,
• Volunteer days and so much more!

FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

Excited about this role, but not sure if you meet 100% of the criteria?  We value relevant experience and qualifications, and we also believe in the potential for growth and learning; if you don’t meet all the criteria, we encourage you to apply and reach out for a conversation.

If you are interested in learning more about FM Global, our culture and some of our initiatives, don’t hesitate to visit the links below:

• https://www.youtube.com/watch?v=h8-KKhEfDo8 Mercy Hospital tornado
• https://www.youtube.com/watch?v=eEaLyev_m44 Partnering to rebuild Boral 
• https://www.youtube.com/watch?v=Xv7V49Jse9o Why is FM Global’s Claims approach so unique?
• https://www.linkedin.com/company/fm-global/life/