Internal Sales Account Manager - B2C

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Role Overview
We are seeking an energetic and customer‑focused Internal Sales Account Manager to join our B2C sales team. You will generate and develop sales opportunities, manage customer enquiries, and act as the primary commercial contact for assigned accounts. This role requires strong communication skills, commercial awareness and proven ability to manage multiple priorities while delivering exceptional customer service.

Key Responsibilities

• Make and take cold calls to prospective clients from a provided list to answer questions, initiate sales conversations and provide general support.
• Identify appropriate contacts, qualify leads and drive opportunities through the sales pipeline.
• Capture and maintain accurate customer and lead information in our CRM tools, ensuring records are up to date.
• Serve as the designated point of contact for assigned customers on all sales‑related queries, claims and requests.
• Assess commercial potential for future sales proposals and escalate qualified opportunities to the sales team.
• Triage and resolve incoming customer inquiries to maximise brand reach and optimise exposure for the business line.
• Present products and services, demonstrating the advantages of our solutions aligned to customer needs.
• Prepare and finalise sales proposals — including personal, commercial and financial data — in line with company processes, policies and commercial conditions.
• Provide weekly insights and call outcomes to your supervisor, including market feedback and potential improvement ideas.
• Provide accurate information on commercial conditions, credit restrictions and required customer actions where applicable.

Key Experience & Capabilities

• Demonstrated experience in customer service or customer relationship roles, ideally within a commercial or sales environment.
• Strong ability to build and maintain relationships with customers and internal stakeholders (networking).
• Proven aptitude for multitasking, planning and organising to manage deliverables and deadlines effectively.
• Excellent verbal and written communication skills, with confidence in presenting and persuading customers.
• Commercial awareness and the ability to assess and articulate business opportunities.
• Comfortable working with CRM systems and maintaining accurate records.
• A proactive, solutions‑focused mindset with strong attention to detail.
• Authorised to work in Australia. New Zealand applicants will also be considered.