INTERNAL SALES / CUSTOMER SERVICE - CANNING VALE WA

AAP is a market leader in the distribution of high quality pipe fittings and valves, servicing both plumbing, irrigation, engineering, fire, mining and petro chemicals industries.

An opportunity exists for a suitably qualified Internal Sales / Customer Service person to commence in the new year.

This is a role that provides an excellent opportunity for an ambitious, motivated and hard working individual, who is energetic and has a passion for servicing and working with a diverse customer base.

This position requires an individual that appreciates the competitive nature of the industry, who has excellent organisation, time management , and communication skills and a commitment to excellence in customer service.

The duties of this role will include, but are not limited to:

• Respond to customer inquiries via phone, email, and in-person
• Provide technical information to customers
• Assist with sales support tasks, including quoting and order tracking
• Maintain and update customer records in the CRM system
• Servicing customer inquiries by providing relevant information such as stock availability, order status, and delivery details as requested
• Review outstanding order reports, ensuring customer orders are processed and delivered on time efficiently
• Advise customers of new products and alternative products
• Collaborate with other departments, such as logistics and finance, to ensure seamless customer service.

Desirable Criteria: 

• Previous experience in a customer service or internal sales role is preferred.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills and a customer-focused attitude
• Experience with CRM software is a plus.
• Consultative selling skills and the ability to build strong relationships with customers

The successful candidate will possess:

• Superior customer service skills
• Ability to work independently and as part of a team.
• Attention to detail
• High level time management skills
• A Passion to learn and develop

Industry and or Product knowledge would be an advantage.

Salary will depend on experience.