Internal Sales Representative - Exciting Challenge

Founded in 1860, Dowell Windows has been in the building industry for over 160 years in the window manufacturing business. We are proudly Australian-owned and operated and continue to strengthen in the residential market.  Our goal is to provide sustainable windows to our clients in the building industry at the highest standard.

We have an exciting opportunity for an Internal Sales Representative to join the Wodonga team. Reporting to the State Sales Manager VIC, you will be the first point of contact for the customers and sales team for all services. The role will draw on your sales skills and experience in building relationships with customers and converting new prospects.

The key responsibilities of the role will include:
• Attending the showroom customers and providing comprehensive knowledge on Dowell products by staying up to date
• Delivering on sale budgets and targets through continuous improvement on sales performance
• Coordinating the sales effort by working with internal staff and external clients
• Estimating customer quotes and processing customer orders using our V6 system
• Managing customer complaints and implementing fixes to avoid future issues.
• Maintaining an accurate record-keeping system and ensuring files are up to date
• Producing quality solutions that satisfy all parties and following the call-up processes
• Responding to customer inquiries such as answering phone calls, directing queries and maintaining emails

A successful candidate for this role will:
• Have experience in selling products preferably within the building materials market.
• Have excellent communication and organisational skills
• Be open, honest and authentic manner in your dealings
• Be resilient and a good problem solver
• Be able to juggle tasks and prioritise
• Be able to work well autonomously and in a team
• Sound knowledge in Microsoft Excel, Word, Access, Outlook
If you’re looking to progress your career, please advise your manager of your intention to apply, and apply to the HR team at [email protected] with your written application and current resume.