International Account Fleet Support

About the Role

We have a new opportunity for an International Account Fleet Support person to join our International Account team based in Mulgrave.

Reporting to the International Account Fleet Support Manager APAC, the role will be responsible for supporting our International Account customers at a local/state level ensuring we remain the 1st choice of the customer.

Responsibilities & Duties

• Support the International Account team in managing customer relationships at local/state levels.
• Ensure customer service level agreements are met.
• Collaborate with Branch Operations teams to achieve required outcomes for both Crown and the customer.
• Deliver fleet management reporting such as monthly service metrics, QBRs, fleet registers, fleet optimization, and cumulative damage/abuse spend reports.
• Conduct site surveys & product demonstrations.
• Manage new equipment installations.
• Facilitate operator inductions.
• Handle short-term rental enquiries, ensuring delivery timelines are met.
• Establish customer call cycles as directed and facilitate the recording and distribution of meeting minutes. 

Skills & Experience

• Experience in the MHE Industry or an equivalent field.
• Account management or operational experience preferred.
• Understanding of Microsoft Suite of products.
• Tertiary qualifications (preferred but not essential)
• Excellent communication skills.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.