International Account Manager

About the role

The International Account Manager is responsible for executing sales strategies to drive growth and increase market share across a strategic portfolio of international account customers.

This role focuses on achieving sales and rental order intake, lift truck and rental invoicing, and gross profit targets.

Success in this position requires a strategic, customer‑centric mindset, strong commercial negotiation skills, and the ability to collaborate effectively across internal and external stakeholders.

Duties and Responsibilities

• Achieve annual sales and rental budgets for order intake, revenue, model mix, gross profit, and net contribution across assigned accounts.
• Manage all account pricing within approved authority levels, ensuring financial returns align with company expectations.
• Review assigned account lists monthly, identifying opportunities to grow market share.

• Act as the primary point of contact for all sales, rental, account management, and business development activities.
• Build and maintain strong, long-term relationships through a structured and consistent call cycle plan.
• Prepare and deliver customer presentations, business reviews, KPI reports, and content for events and exhibitions.
• Implement business plans to maximise growth within the International Accounts program.
• Prepare sales documentation and process orders accurately to support optimal delivery timelines.
• Complete SRA quotes, Configurator Lite entries, and factory orders in line with customer and company requirements.
• Maintain accurate customer profiles, activity records, leads, and sales forecasts within Crown 360 and GOERS.
• Prepare tailored quotes and proposals in line with Crown’s SRA Process that clearly address customer needs.

Knowledge, Skills & Experience

• Proven account management experience in a sales-focused environment.
• Background in material handling, industrial, or capital equipment industries is highly desired.
• Exceptional written and verbal communication skills.
• Results-driven, self-motivated, and highly organised.
• Strong attention to detail with the ability to manage competing priorities and deadlines.
• Ability to build effective relationships with customers and internal stakeholders.

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.