ISU CRM/CS ( Full-time/ Contract) - Hiring Now

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

We are looking for an experienced ISU CS  Senior Consultant to join our team in Perth.

The successful candidate will have at least 5 years’ experience in the SAP Customer Service for Utilities. The ability to demonstrate a depth of understanding and skills in configuration is essential. You will have participated in at least 1 successful end to end SAP implementations

Location – Perth Preferably

Mode of employment: Full-Time / Contract 

Skills:

• Experience in the following areas: Hybris C4C - Service, EMMA, Customer Portals
• Configuration of IS-U Work Management (WM) including Service Orders and Notifications
• Experience in integrating IVR solutions
• Experience in integrating Mobile solutions.

Responsibilities:

• Minimum of 5 years of experience implementing SAP IS-U CS Utilities.
• At least 1 full lifecycle implementation.
• Detailed configuration experience Customer Service including Business Master Data, front office and associated Utilities  Processes, Tickets, Business Partner Contacts, Address Management, Move-In/Out and Disconnect / Reconnect processes
• Configuration experience with IS-U to integrate with other systems
• Experience with all phases of an implementation including business process blueprint, detailed design, configuration, testing, and support
• Solid understanding of other areas of CCS including Billing, FI-CA and Device Management.
• Integration experience with SAP Plant Maintenance (PM) and Customer Service (CS), formally Service Management (SM).
• Excellent communication skills.
• The ability to work in a team, as a teal lead or without supervision if required.
• Travel as required

Why HCL

• We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.
• Our company is extremely diverse with 165 nationalities represented.
• We offer the opportunity to work with colleagues across the globe.
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
• We offer comprehensive benefits for all employees.
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.

How to apply:

To apply for this role, you should have a full work right to work in Australia. press "Apply now " button to submit your resume.

HCL's enlightened approach to employee development focus on giving people whatever they need to succeed: be it a virtual assistant or talent transformation sabbaticals; expert guidance or fast track growth; inner peace or democratic empowerment.

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