IT Desktop Support

IT Support Engineer | Future role as a developer | Hybrid working environment Your new company
This organisation is a well-established global business operating within a specialised industry. They offer a collaborative and supportive environment where employees are encouraged to grow their skillset and build long-term careers. The business combines stability with innovation, providing exposure to both core IT operations and evolving technologies.

Your new role
As a Level 1/2 IT Support Engineer, you will act as the first point of contact for all IT-related queries across the business, supporting end users across hardware, software, and systems.
Your responsibilities will include:

Providing Level 1/2 support across desktops, laptops, and user applications

Managing onboarding and offboarding processes, including user accounts and device setup

Troubleshooting issues across Windows environments, Active Directory, and Microsoft technologies

Supporting business systems and applications used across the organisation

Managing and maintaining IT hardware, printers, and office infrastructure

Supporting networking connectivity and liaising with external vendors

Assisting with IT projects, system improvements, and process optimisation

This is a hands-on support role with exposure to a broad IT environment, giving you the opportunity to develop beyond traditional support responsibilities over time.

What you'll need to succeed

Proven experience in a Level 1/2 IT support role

Strong experience with Windows 10/11 environments and Windows Server

Hands-on experience with Active Directory (user/group management, permissions, GPOs)

Experience supporting Microsoft 365 / Exchange environments

Exposure to IT hardware support including laptops, desktops, printers, and mobile devices

Experience with networking fundamentals such as DNS, DHCP, VPN, and basic troubleshooting

Familiarity with endpoint management tools such as SCCM or similar

This role is ideal for someone who enjoys IT support but is also motivated to grow their career into more technical or development-focused areas in the future.

What you'll get in return

Flexible working arrangements, including hybrid work options

A supportive environment with mentorship from experienced IT professionals

The opportunity to learn and gain hands-on exposure to ERP systems, scripting, automation, and API integrations

Involvement in projects that go beyond day-to-day support, helping you expand your technical capability

A clear pathway to grow your career, with the potential to transition into a more technical or developer-focused role over time

Ongoing training and development to support your progression

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected].
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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