IT Desktop Support Technician

Job Summary:

About Live Nation:

About the role:

We're looking for a proactive and people-first IT Desktop Support Technician to join the team at Live Nation Entertainment in Sydney.

This is a 12-month fixed term role sitting within the LN APAC IT Support team, keeping the wheels turning for computer users across the region. You'll be the go-to for hardware and software support in the Sydney office, while also providing remote desktop support to the wider APAC business. It's a genuine all-rounder position, part helpdesk, part onboarding coordinator, part project contributor, so no two days will look exactly the same.

Beyond the technical side, this role is fundamentally about people. You'll be the human face of IT for the Sydney office, fielding requests across multiple channels and making sure every interaction leaves people feeling supported. If you're someone who actively builds rapport, communicates clearly with non-technical colleagues, and genuinely enjoys helping people get unstuck, you'll thrive here.

If you're ready to bring your skills to one of the world's most exciting live entertainment companies, send through your resume and a cover letter telling us why you're the perfect fit.

What you’ll be doing: 

• End user support: Provide onsite and remote hardware and software support to APAC staff across Windows and Mac environments, managing requests in a timely and measurable way.
• Device and fleet management: Handle proactive maintenance, patching, upgrades, installations, and repairs across the laptop fleet.
• IT onboarding and offboarding: Manage account and email setup via Active Directory and O365, plus laptop builds for new starters and leavers.
• Systems and security tools: Support device, software, and security management platforms including Tanium, Intune, JAMF, and BitLocker.
• Training and self-service: Act as the local technical resource, coaching end users on best practice and promoting self-service tools to build capability across the business.
• Project contribution: Roll up your sleeves on a range of IT projects being delivered across the APAC region, contributing to the broader LNE IT framework.

What you’ll bring:

• Solid IT support experience: 3+ years in a service desk or desktop support role, with strong troubleshooting skills across both Windows and Mac.
• Technical range: Demonstrated knowledge across operating systems, Microsoft Active Directory, Office 365, Exchange, VPN, and cloud-based tools like Slack, Teams, and Zoom.
• Reliable follow-through: A methodical, organised approach to managing tickets, documentation, and escalations, things don't fall through the cracks on your watch.
• People skills that match your technical skills: A professional, friendly manner with the ability to communicate clearly with non-technical users and build genuine working relationships across the business.
• AI fluency: Comfortable using AI tools such as ChatGPT, MS Copilot, and Claude as part of your everyday workflow or keen to get there.
• Adaptability: Cool under pressure, comfortable shifting priorities, and able to pick up new technologies quickly in a fast-moving environment.

The Benefits:

• A vibrant, music-focused workplace fostering creativity and collaboration.
• Opportunities for professional development and career advancement.
• A flexible approach to when and where you work, designed to support balance in all aspects of life.
• Access to concerts, events, and other entertainment perks.
• A diverse, equitable workplace where every voice matters.
• Comprehensive benefits, from volunteer days to wellness programs and mental health support.

Equal Opportunities: 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

#LNAPAC #LI-TO1

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.