IT Desktop support technician

Added Thursday 27th of July 2023 11:58:22 AM

Milestone IT is currently working with this brilliant nationwide business who right now have an exciting opportunity for an experienced IT Desktop Support Technician to join a great team.

Working with a small team of IT specialists, you will be Providing High-Level support to users both on and off-site.

Key Responsibilities include:

• Providing hands-on hardware and software support for Active Directory,
  operating system builds from image and t roubleshooting
• Providing face to face support and occasionally on-field support
• Manage the tickets raised by the service ticketing system
• Installing, moving, adding, and changing equipment and software
• Maintenance of Client's Network
• Performing proactive and reactive troubleshooting to identifying potential problems
• Provide reports as requested by the management or by the customer
• Use remote software tools to monitor all the devices

Skills we are looking for:

• Minimum of 1-2 years experience of performing level 1/2 support
• Detailed knowledge and experience of Microsoft Office Suite
• Detailed knowledge of various desktop and server operating system
• Friendly welcoming professional with good telephone manners.
• Well presented, hardworking, and enjoys working in a Team
• Possess great written and verbal communication skills.
• Work well independently and productively within a small team environment.

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