IT Desktop Support - Unlimited Growth Potential

About the Role

One of our government clients is currently looking for an On-site IT Support to join their team. The ideal candidate will provide second-level support for the client systems and production environments, including collaboration with other IT resolver groups to complete incident tickets and service requests.

Roles and Responsibilities:

• Taking ownership of customer issues and requests by proactively managing a positive client experience and ensuring results are communicated to the client clearly and meaningfully.
• Documenting processes and initiatives to enable effective IT operations.
• Actively participating in project activities, national rollouts, offsite support, major initiatives, etc.
• Actioning the team's ticket queues and subsequent resolution actions.
• Maintaining, updating, and supporting mobile end-user devices, including Microsoft Surface laptops, iPads, and iPhones.
• Undertake additional responsibilities or tasks as required.

What you’ll need to succeed

• Proven experience in a technical support role, supporting large numbers of users nationally.
• Ability to effectively utilise Ivanti or similar IT Service Management tools.
• Exposure to and use of Microsoft Active Directory.
• Ability to approach technical issues in a logical and appropiate manner.
• Demonstrate quality written and oral communication and excellent stakeholder relationship management skills.
• Experience supporting operating environments such as Active Directory, Win10/11 laptops and workstations, M365, Azure Virtual Desktops and iOS.
• Experience in M365 Power apps, Intune, Netskope, and Video Conferencing is highly desirable.

Please Note: To be considered for this role you MUST be an Australian Citizen and will be required to complete Baseline Assessment (ASB).Candidates with current AGSVA Baseline or NV1 clearance is an advantage.

For more information or for a confidential discussion, please contact Fatuma Mmbaga on 02 9250 8046 or alternatively please APPLY NOW for consideration of this role.