IT Field Engineer / Technician - Growth-Minded Organization

Job Title:  IT Field Engineer / Technician 

• Must be an Australian Citizen
• NV1 or NV2 or Baseline Security Clearance is preferred

You will deliver value by:

• Prior experience working in hardware break and fix, installation, desk-side software support and/or service desk support
• Understanding of hardware and software support services
• Provide support for hardware such as laptops, desktops, and monitors.
• Install and maintain PCs along with associated accessories and peripherals.
• Perform installs, moves, adds, and changes as required.
• Test and certify PCs.
• Provide follow-up on problems, escalations, and requests.
• Maintain a high degree of professionalism.
• Ensure customer satisfaction throughout all transactions.
• Ensure incident and request tickets are updated according to the ticketing system.
• Provide on-call support.
• Some travel.

You will be successful in this role if you have:

• Having an NV1 or NV2 or Baseline security clearance would be an advantage for this role.
• Strong focus on providing customer service, with great verbal and written communication skills
• Problem-solving abilities and an analytical mindset
• A keen interest in developing a career in IT
• Time management
• Motivated and enthusiastic
• Experience in the delivery of IT support services with specified KPIs
• Effective verbal and written communication skills
• Customer Service experience