IT Help Desk

monday.com is looking for an IT Help Desk as a part of the global IT team, supporting the Sydney office employees locally and a total of 2500+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale.

Take care of everything from configuration, to control and maintenance, troubleshooting, and monitoring, and maintaining an active inventory of all IT assets using the newest technology for device management services.

• Provide 1st level support to all monday.com employees around the world.
• Respond to IT support tickets, and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely.
• Support internal users in order to solve problems related to their workstations.
• Willing to support internal users in order to solve problems related to their workstations.
• Configure, install, and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
• Work with A/V conferencing systems to support internal/external meetings or company events as needed.
• Provide basic network assistance LAN, Wireless, and VPN.

• 2+ years of proven working experience in help desk and IT supporting 200+ users
• Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X- big advantage)
• Experience with G-suite / Microsoft Office 365
• Experience with Okta
• Customer service oriented, strong communication skills, and ability to thrive under pressure
• Excellent analytical and problem-solving skills with attention to details
• Advanced troubleshooting and multi-tasking skills
• Knowledge in JAMF - advantage
• Experience with video conference systems
• Excellent written and verbal communication skills in English

IT Help Desk