IT Helpdesk Consultant

Added Thursday 20th of June 2024 10:30:18 AM

Milestone IT is currently working with this brilliant Organisation who right now has an exciting opportunity for an experienced IT Helpdesk Consultant to join a great team.

Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.

Key Responsibilities include:

• Gathering information and raising tickets for the clients that call in.
• Providing IT support - queries and incidents raised by customers
• Creating and managing Active Directory accounts and Exchange mailboxes
• Responding promptly to service issues and requests
• Performing proactive and reactive troubleshooting to identify potential problems
• Maintaining clear and concise communications and records to support service delivery.

Skills we are looking for:

• Detailed knowledge of the Ticketing System
• Detailed knowledge and experience of Windows 10 Operating Systems
• Detailed knowledge and experience of Microsoft Office Suite
• Detailed knowledge of Active Directory
• Friendly welcoming professional with good telephone manners.
• Well-presented, hardworking, and enjoys working in a Team
• Possess great written and verbal communication skills.
• Work well independently and productively within a small team environment.

This is a fantastic opportunity for someone looking for a challenging and exciting opportunity. Please note, that candidates will receive an immediate response.

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