IT Infrastructure Support Specialist (Melbourne, On-site)

D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.

We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business.

We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!

Note: This is a full-time, temporary 2-month onsite project.

Tasks and Responsibilities

• Coordinate rack & stack activities including installation of servers, storage, and network equipment
• Coordinate and oversee structured cabling activities including vendor coordination and quality assurance
• Perform installation, configuration, and validation of physical IT infrastructure components
• Support setup and configuration of servers, switches, firewalls, and related infrastructure equipment
• Configure network devices through serial console connections when required
• Monitor installation progress and ensure alignment with project timelines and quality standards
• Maintain accurate technical documentation including rack layouts, cabling maps, and validation records
• Prepare weekly progress reports and final implementation documentation
• Ensure compliance with GxP standards
• Collaborate closely with local and global IT infrastructure teams throughout the project lifecycle
• Support troubleshooting and resolution of infrastructure-related technical issues on-site
• Ensure proper labeling, documentation, and handover of implemented infrastructure to local IT operations

• Completed IT education or comparable technical qualification
• Minimum 3 years of experience in IT infrastructure support, system administration, or datacenter environments
• Hands-on experience with rack & stack activities, structured cabling, and datacenter setup
• Experience with VMware, Windows Server, Dell, and Aruba infrastructure technologies preferred
• Basic understanding of network infrastructure including switches, firewalls, and SD-WAN technologies
• Experience configuring network equipment via serial console
• Good understanding of infrastructure documentation and implementation standards
• Experience working in regulated or GxP-controlled environments is an advantage
• Strong troubleshooting, coordination, and organizational skills
• Ability to work independently and proactively in a fast-paced project environment
• Service-oriented mindset with strong communication skills
• Experience working with international and multicultural teams
• Fluency in English (written and spoken) required
• Availability for full on-site assignment in Melbourne
• Candidates may be required to provide a criminal record certificate not older than three months

• Wide range of activities, tasks, and projects
• Vouchers (birthday voucher, wedding and newborn gifts)
• Fishing for Friends program – our employee referral program
• Opportunities for professional development and career advancement
• Friendly and international work environment
• Company-sponsored events

Is IT in your DNA?