IT Operations Support Specialist

We’re hipages, Australia’s #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives.

With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.

We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.

Role Purpose & Objective:

In this role, you will provide Level 1 and Level 2 support across all internal operational systems and infrastructure (excluding product-related technologies). You will play a key role in ensuring smooth day-to-day IT operations while actively supporting corporate security initiatives across the business.

This is a hands-on role suited to someone who enjoys solving problems, supporting end users, and taking ownership of operational outcomes.

How you will add value:

• Provide Level 1 and Level 2 Helpdesk support to staff across multiple sites, in line with service standards


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  Support users via Slack, email, remote access tools, in-person assistance, and the hipages ticketing system

  
  


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  Log, prioritise, track, and resolve support requests, escalating issues where required

  
  


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  Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices

  
  


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  Assist with IT operations tasks including system upgrades, patch management, and software installations

  
  


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  Set up and configure new laptops, desktops, mobile phones, and desk phones

  
  


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  Maintain user access controls and permissions in line with security requirements

  
  


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  Establish and maintain users within hipages’ Identity Providers (IdPs)

  
  


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  Monitor network traffic and system logs to detect and respond to security incidents

  
  


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  Review security assessment reports and remediate identified vulnerabilities

  
  


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  Build and maintain strong relationships with local and remote users, as well as senior management

  
  

About you:

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  Bachelor’s degree in Computer Science, Information Technology, or a related field

  
  


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  Experience providing IT operations support within SME-sized organisations

  
  


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  Understanding of ITIL fundamentals

  
  


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  Strong knowledge of IT systems and networking concepts, including cabling, IP addressing, and troubleshooting

  
  


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  Experience managing online meetings and meeting room technology (Zoom preferred)

  
  


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  Excellent working knowledge of Google Workspace applications

  
  


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  Understanding of IT security principles, including user access management

  
  


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  Experience with log analysis is highly regarded

  
  

Life at hipages: 

We’re more than just a workplace. We’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

You’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it’s why 85% of our team say their leader is great.

And there’s more:

• Diverse, collaborative teams that love solving problems


• Agile squads, hackathons, off-sites and roadshows


• Extra leave for birthdays, volunteering, and more


• Healthy snacks, continental breakfast and fresh fruit


• Sydney CBD office near Town Hall and Gadigal Stations


• Tailored growth support, mentoring and stretch projects


• A vibrant social scene - we work hard and have fun doing it

We prioritise Diversity:

At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader.

We’re proud to be endorsed by WORK180 for supporting women’s careers and we value diversity across culture, age, gender identity and sexual orientation.

Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you.

We’re also a Circle Back Initiative Employer, which means we commit to responding to every applicant.

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