IT Service Desk Analyst

Title:- IT Service Desk Analyst
Length:- Permanent 
Location: Brisbane
Salary:- $65k + Super 

The role:
As an IT Service Desk Analyst, you'll be the first point of contact for all IT-related inquiries and issues within our vibrant and fast-paced company. You'll play a key role in ensuring the seamless operation of our IT systems, providing exceptional customer service while troubleshooting and resolving technical problems efficiently. This role is perfect for a proactive individual who enjoys problem-solving and has a passion for technology. You'll collaborate with various teams and departmental heads to ensure IT services meet their needs, support the setup of new users and hardware, manage software installations, and contribute to IT projects. If you are committed to maintaining a secure and efficient IT environment, we'd love to hear from you!
 
Key responsibilities:
• Providing best-in-class, white-glove support to our end users to ensure they have a great user experience.
• Day-to-day service desk operations
• Onboarding and offboarding user accounts
• Managing company assets
• Creating and updating training material and documentation.
• Providing hardware support, hands-on testing and desk set ups
 
What we are looking for from you:
• Experience working on a service desk providing first-line support for end users.
• Experience working within an ITSM.
• Strong knowledge of Windows 10 and 11
• Knowledge of the Microsoft 365 E5 application stack.
• Knowledge of Microsoft 365 administration
• Exposure to Microsoft Azure and user administration
• Exposure to Windows Server
• Basic understanding of TCP / IP networking
• Exposure to PowerShell & scripting
• An excellent team player
• The ability to plan, organise and adapt to changing priorities
• Strong analytical and logical troubleshooting skills
• Good written and communication skills and a excellent team player while being able to manager your own workloads.
 
If you would like more information please contact Sarah Brown [email protected]