IT Service Management Analyst

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

The IT Service Management Analyst supports and maintains the processes and procedures that enable effective IT service delivery across MedHealth. Working closely with business stakeholders and IT teams, this role develops the Freshservice platform to ensure it remains well‑managed, efficient, and aligned to organisational needs. The role is responsible for building integrations and new modules that enhance system capability and streamline service delivery, contributing to consistent and high‑quality IT services.

• Minimum 2 year’s experience in the administration, configuration and upgrade of an ITSM platform 
• Automation and Power Platform Skills, with expertise in Power automate and Power Apps
• Strong JavaScript and CSS for UI customisation
• Ability to translate business processes into workflow automation logic
• Skills in process mapping, optimisation and documentation
• Experience building system integrations using REST APIs, webhooks and custom connectors
• Ability to handle data transformation, mapping, authentication and error handling
• Understanding of integration patterns and secure credential management
• Experience building system integrations using REST APIs, webhooks and custom connectors
• Ability to handle data transformation, mapping, authentication and error handling
• Understanding of integration patterns and secure credential management
• Testing experience during all system and end user testing, including issue analysis an

So why be part of the MedHealth Group?

• We offer hybrid working arrangements 
• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and salary sacrificing
• Paid parental leave
• Purchased Leave (up to 4 weeks)
• Employee Assistance Program

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

** We will not be able to support international applicants for this role or accept agency applications. Applicants should hold Permanent Residency or Australian Citizenship.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.