IT Support

Frontline IT support - permanent opportunity for an entry-level IT technician Your new company
You will be supporting an organisation with a workforce of approximately 200-300 employees. The company operates a combination of office and operational environments, including an on-site production facility, and has a small offshore user base. Technology plays a key role in enabling day-to-day operations, making responsive and practical IT support essential.
Your new role
As the IT Support Officer, you will be the primary point of contact for internal IT support across the business. This is a hands-on, onsite role focused on first-line support, user administration and troubleshooting within a Microsoft-centric environment.
You'll support office staff and production teams, manage user accounts and licences, provide onboarding and offboarding support, and assist with a range of hardware, software and access issues. You'll also support specialised production systems, escalating to vendors where required, and collaborate closely with a small internal IT team.

What you'll need to succeed
To be successful in this role, you will ideally have:

• Previous experience in an IT support, service desk or junior systems support role
• Working knowledge of Windows OS and Microsoft 365
• Basic experience with Active Directory and AD synchronisation
• Strong troubleshooting and customer service skills
• Confidence providing onsite, face-to-face IT support
• A proactive, reliable and solutions-focused approach

This role is best suited to a junior to early-career IT professional looking to build hands-on experience in a varied internal environment. What you'll get in return
In return, you'll secure a stable, onsite IT support role with exposure across a broad internal environment. You'll gain practical experience supporting both office and production systems, work closely with internal stakeholders, and develop your technical capability within a supportive team. This role offers excellent learning opportunities for someone looking to grow their career in IT support.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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