IT support

Also known as: User support officer, Helpdesk, Support specialist, Internet technical specialist

Is this role right for you?

You’ll help people solve their computer, software and network problems. This means you’ll need to investigate issues, identify solutions, and make sure problems get resolved. You’ll work closely with a team of systems and network specialists.

What are some example projects or experiences?

Many rail organisations require IT support staff to help manage their internal IT systems.

IT support staff understand how IT systems work, and help non-technical people solve technical issues. The issue could be as simple as a forgotten password, or as complex as a virus on their device.

An IT support person knows how to prioritise requests so they can respond to urgent ones quickly. They’re good communicators because they need to engage regularly with business users, sometimes in stressful situations.

What is the work environment like?

You might work in an office with other IT staff to manage the day-to-day operations of large computer networks. Or you could work in a specialised railway control centre helping to manage complex signalling, control, and communications systems.

You can find work in IT support all around Australia. Most jobs are in cities and towns.

Usually, you won’t need any formal qualifications to work in IT support. But a certificate, diploma, or degree in information technology will give you useful skills for the role.

Our industry values diverse personal and work experience. Many employers can provide you with opportunities to gain new qualifications and industry experience to help you succeed.

Salaries may vary outside of these ranges, based on company size and location, level of experience, competence and time in role.