IT Support Analyst

We currently have an exciting opportunity for an IT Support Analyst with experience across level 1 IT support. This is a full time, permanent role based in our Sydney office.

The Infrastructure Services team

The Clayton Utz Infrastructure Services team is dynamic, diverse and cutting-edge, providing a full-spectrum of innovative technology solutions across our nation-wide offices. We utilise a range of technologies to facilitate smooth and efficient IT services across all areas of our business. You will receive an opportunity to engage and learn from a number of teams within Infrastructure Services including Infrastructure Support, Information Specialist, Standard Operating Environment, Business Systems, Technical Infrastructure Services, Development, Communications and Security.

Key responsibilities

As part of a team of 7 IT Support Analysts you will have a breadth of IT technical knowledge and skills to liaise with internal customers over the phone and face to face. Your focus will be to trouble shoot and problem solve level 1 IT related issues and escalate to level 2 and 3 when required. You will work with SLAs and be flexible with your working hours on a rotational roster and some weekends as required.

Skills & Experience

To be successful in this role, you will have 1 to 2 years' experience in level 1 IT support providing outstanding customer service delivery to internal customers. Your articulate and clear verbal and written communication skills, IT problem solving skills, attention to detail and friendly persona with customers will see you succeed. The below skills and experience are highly regarded:

• The ability to identify issues that need to be escalated to level 2 and 3 support
• Experience with Windows 7/10, Outlook 2010/2016, and desktop virtualisation familiarity
• Familiarity with document management systems (e.g. Worksite and printing support)
• Experience supporting Remote Access, A/V, Tablet and iPhone queries
• Excellent communication skills (oral and written) with strong phone etiquette
• A strong focus on customer satisfaction and working to SLAs
• Previous experience in professional services would be highly regarded

How to Apply?

We prefer to work directly with candidates, if you are interested in this role, please click the ‘Apply’ button or contact the consultant, details below, for more information. Clayton Utz is an inclusive employer that supports flexible work arrangements, please feel free to discuss your flexibility needs with the recruiter for this role.

The role

We currently have an exciting opportunity for an IT Support Analyst with experience across level 1 IT support. This is a full time, permanent role based in our Sydney office.

The Infrastructure Services team

The Clayton Utz Infrastructure Services team is dynamic, diverse and cutting-edge, providing a full-spectrum of innovative technology solutions across our nation-wide offices. We utilise a range of technologies to facilitate smooth and efficient IT services across all areas of our business. You will receive an opportunity to engage and learn from a number of teams within Infrastructure Services including Infrastructure Support, Information Specialist, Standard Operating Environment, Business Systems, Technical Infrastructure Services, Development, Communications and Security.

Key responsibilities

As part of a team of 7 IT Support Analysts you will have a breadth of IT technical knowledge and skills to liaise with internal customers over the phone and face to face. Your focus will be to trouble shoot and problem solve level 1 IT related issues and escalate to level 2 and 3 when required. You will work with SLAs and be flexible with your working hours on a rotational roster and some weekends as required.

Skills & Experience

To be successful in this role, you will have 1 to 2 years' experience in level 1 IT support providing outstanding customer service delivery to internal customers. Your articulate and clear verbal and written communication skills, IT problem solving skills, attention to detail and friendly persona with customers will see you succeed. The below skills and experience are highly regarded:

• The ability to identify issues that need to be escalated to level 2 and 3 support
• Experience with Windows 7/10, Outlook 2010/2016, and desktop virtualisation familiarity
• Familiarity with document management systems (e.g. Worksite and printing support)
• Experience supporting Remote Access, A/V, Tablet and iPhone queries
• Strong customer service skills
• Excellent communication skills (oral and written) with strong phone etiquette
• A strong focus on customer satisfaction and working to SLAs
• Previous experience in professional services would be highly regarded

How to Apply?

We prefer to work directly with candidates, if you are interested in this role, please click the ‘Apply’ button or contact the consultant, details below, for more information. Clayton Utz is an inclusive employer that supports flexible work arrangements, please feel free to discuss your flexibility needs with the recruiter for this role.

Consultant Contact Details

Accessibility and Inclusion

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. Do you require any support or reasonable adjustments to complete your application? If so, please contact the recruiter via the above telephone number or via email to [email protected] .

For more information on Clayton Utz, please visit or follow us on LinkedIn here .

Agency submissions

Clayton Utz does not accept agency submissions unless the agency is specifically contacted by a member of the Clayton Utz Recruitment Team. Please do not forward candidate profiles or resumes to Clayton Utz partners, hiring managers or other employees - this will not constitute as an introduction to the firm and Clayton Utz will not be liable for a fee.

About Us

As Australia’s leading independent law firm, our culture has been built by innovative thinkers. They are the driving force behind our firm and if you choose to be part of the team your expectations will be challenged every step of the way.

As part of this innovative team you will be working across major national, government, and global clients. All the while collaborating with some of the sharpest legal minds in the industry. Clayton Utz has also been a powerful force in Australian pro bono practice, striving to deliver justice for those who need it and not just those who can afford it. In your time here you’ll be constantly surprised by the projects you get to work on and what you can accomplish.

We’re looking for individuals who will thrive under our spirit of independence. Built around independent thinkers we believe surrounding ourselves with dynamic, ambitious and collaborative individuals is key to creating an environment of success. In return we're committed to fostering a career path that's unique to each individual. Imagine what you could achieve at a top law firm that actually values independent thinking. Are you up for the challenge?

What Brings Us Together Is What Sets Us Apart

Diversity & Inclusion

We are committed to an inclusive culture in which all of our people are recognised for their unique contributions and are encouraged and supported to achieve their full potential.

Pro bono is a fundamental part of Clayton Utz.

The traditional legal career path is evolving. By consulting with us you can expand your experience, develop your skill set and work on a variety of assignments with top-tier organisations in a range of sectors.