IT Support Engineer

Would you like to work with some of the most experienced and passionate event professionals in Australia?

At the Gold Coast Convention and Exhibition Centre (GCCEC), we are committed to providing an excellent experience for every person who visits our venue. Join Australia’s best business event venue and become part of our world-class team that creates memorable entertainment experiences as it brings some of Australia’s most exciting events to life.

Job Description

We are seeking a technically skilled IT Support Engineer to join our small but impressive team! Offering a salary base of $77,000 plus superannuation.

If you are looking to put your skills to the test while still learning new skills, then this is the opportunity for you! On offer is an awesome technology focused venue, opportunities to work on amazing events, lots of challenges and variety and the chance to work with a fun and friendly team.

Responsibilities will include:

• the ongoing administration, support and troubleshooting of the Centres Core IT Infrastructure, which includes server infrastructure, networks, desktops and internal applications including our Event management system.
• systems Administration and Configuration of Server Technologies and Virtual Environments.
• installing and configuring computer hardware operating systems and applications.
• monitoring and maintenance of servers, workstations, printers, and networks to minimise potential issues.
• talking team members through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• development and upgrading of the internal network to provide best customer experience.
• working with customers on events to provide an accurate, professional, and high-level network.

About You: 

• You’ll need to be self-motivated and possess excellent communication skills, because you will need to engage with IT colleagues, internal users, and external clients on a daily basis.
• Because you’ll be customer facing, you’ll need to be well presented, a self-starter with excellent prioritisation skills and be able to work both autonomously and within a team.
• You’ll love to work in a fast-paced environment and be able to trouble shoot, problem solve and think on your feet.
• We are a hospitality venue and so you might be required to work some nights and rotating weekend shifts.

On a technical level you will need to have:

• demonstrated experience in the support and administration of a networked windows environment predominately Hyper-V environment.
• experience and understanding of Cisco networking and routing protocols.
• solid support experience in Server Technologies including:
  • Windows Server 2012 R2/2019 and Windows 10/11
  • VMWare ESXi
  • MS SQL,
  • Office 365
  • Azure AD
• experience in backup and disaster management
• experience in IP Telephone and VOIP knowledge (Cisco CUCM)
• technical wireless knowledge and wireless controller management (Cisco Wireless Controllers)
• network, hardware, and systems monitoring and notifications
• ideally have Ungerboeck event management software experience, but not essential

WHY WORK WITH US?

“ It’s not what we do, it’s how we do it”! The Gold Coast Convention & Exhibition Centre prides itself on our unique values of Community, Initiative, Respect, Teamwork and Welcoming.

Plus, we offer the following tam member benefits:

• Free undercovering parking in the heart of Broadbeach.
• Discounted onsite team member café.
• Free fully laundered uniforms.
• Discounted food and beverage and accommodation at the Star Entertainment Group properties.
• Access to health & wellbeing programs.
• Ongoing training and development opportunities.
• Employee assistance programs for you and the family.
• Reward & Recognition Program.

The Gold Coast Convention and Exhibition Centre is part of The Star Entertainment Group.

Applications for this role will be accepted until 28 June 2024

To apply, please visit our Careers website and upload your cover letter and resume.